Juliana Madrid Uriarte
Compton,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
1
1
Certification
1
1
Language
Work History
Cashier
Mother Nutitional Center
11.2021 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Eyelash Extension Technician
Self Employed
06.2020 - 10.2022
- Handled scheduling efficiently, maximizing appointment availability while avoiding overbooking or double-booking situations.
- Increased salon revenue by offering a variety of eyelash extension styles and techniques.
- Maintained a clean and organized work station, ensuring a comfortable and sanitary environment for clients.
- Contributed to increased social media presence by sharing before-and-after photos showcasing outstanding eyelash extension transformations.
Education
High School Diploma -
Paramount High
Paramount, CABachelor of Science - Health Sciences
Cal Satet Long Beach
Long Beach, CA05.2027
Skills
- Customer Service
- Customer Assistance
- Work Ethics and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Time management skills
- Written and verbal communication
- Customer relations
- Conflict Resolution
- Guest inquiries
- Product Recommendations
- Team Collaboration
- Customer Transactions
Certification
- Certified Lash Technician
Timeline
Cashier
Mother Nutitional Center
11.2021 - 06.2024
Eyelash Extension Technician
Self Employed
06.2020 - 10.2022
High School Diploma -
Paramount High
Bachelor of Science - Health Sciences
Cal Satet Long Beach