Juliana Martin
Franklin,WI
Summary
Robust experience in managing complex schedules, coordinating logistics, and facilitating communication between different departments and clients. Known for skills in project management, time management, and multi-tasking; able to prioritize tasks effectively for optimal productivity. Demonstrated ability in streamlining processes for improved efficiency while maintaining high levels of accuracy.
Overview
10
10
years of professional experience
Work History
Paralegal/Intake Specialist
Hildebrand Law Firm
Milwaukee, Wisconsin
07.2024 - Current
- Created spreadsheets to track case information and deadlines.
- Assisted attorneys in drafting legal documents and correspondence.
- Organized and maintained case files for easy access and retrieval.
- Communicated with clients to gather information and provide updates.
- Prepared trial exhibits and evidence for courtroom presentation.
- Managed deadlines to ensure timely filing of legal documents.
- Utilized case management software to track case progress and deadlines.
- Provided administrative support such as answering phones or scheduling appointments.
- Maintained calendars for upcoming court dates or deadlines related to cases.
Automotive Detailing Business Owner
Juliana's Detail LLC
Franklin, Wisconsin
09.2017 - Current
- Developed marketing strategies to attract new customers.
- Oversaw supply chain management for cleaning products and equipment.
- Kept records for production, inventory, income, and expenses.
- Determined pricing for products or services based on costs and competition.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Monitored cash flow to ensure proper budgeting of resources.
- Identified opportunities for improvement in operational processes related to car detailing services.
Service Advisor
Lake Chevrolet
Franklin, Wisconsin
03.2023 - 07.2025
- Assisted customers with service inquiries and vehicle maintenance scheduling.
- Coordinated service appointments using dealership management software.
- Communicated repair needs and options to customers clearly and effectively.
- Collaborated with technicians to ensure timely service completion and quality care.
- Managed customer concerns, providing solutions to enhance satisfaction and loyalty.
- Educated customers about vehicle features, maintenance, and warranty options.
- Supported sales efforts by promoting additional services and products to customers.
- Resolved customer complaints in an efficient and courteous manner.
Car Salesperson/Owner Loyalty Manager
Kenosha Nissan
Kenosha, Wisconsin
08.2021 - 09.2022
- Maintain 100% satisfaction on customer surveys.
- Maintain KPIs and monthly numbers.
- Form new ideas to engage customers while promoting the dealership's merchandise.
- Assisted customers in selecting vehicles that matched their needs and preferences.
- Maintained up-to-date knowledge of dealership inventory and vehicle specifications.
- Built rapport with clients through excellent communication and interpersonal skills.
- Developed relationships with potential buyers through phone calls and emails.
- Greeted customers and provided product information.
Outside Sales Manager
Chick-fil-A
Oak Creek, Wisconsin
12.2019 - 08.2021
- Developed relationships with local businesses to drive brand awareness.
- Managed sales team to achieve targeted revenue goals.
- Trained staff on customer service and product knowledge standards.
- Organized promotional events to engage the community and increase foot traffic.
- Kept personal relationships with clients through frequent visits.
- Managed a team of outside sales representatives by providing guidance, training, and support.
- Analyzed customer feedback surveys to determine areas of improvement in our products and services.
Cashier
Sendiks
Franklin, Wisconsin
01.2018 - 11.2019
- Processed customer transactions accurately and efficiently at busy retail location.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area for optimal shopping experience.
- Collaborated with team members to streamline operations during peak hours effectively.
- Trained new cashiers on procedures, policies, and customer service standards efficiently.
- Greeted customers and answered any questions they had about the store's products and services.
Summer Soccer Instructor
Milwaukee Kickers Soccer Club
Franklin, Wisconsin
12.2015 - 07.2018
- Developed training plans for youth soccer players.
- Conducted skill assessments to evaluate player performance and progress.
- Organized and led practice sessions, focusing on teamwork and technique.
- Facilitated communication between players, parents, and coaching staff to enhance collaboration.
- Coordinated special events and tournaments to promote community engagement in soccer.
- Delivered feedback to players on their skills, encouraging personal development and growth.
- Developed drills and exercises to improve players' technical abilities, such as passing, dribbling and shooting.
Childcare Associate
Robinwood Elementary School
Franklin, Wisconsin
01.2016 - 01.2018
- Supervised children's activities and ensured a safe environment during playtime.
- Engaged children in educational games to promote social skills and teamwork.
- Monitored children's behavior and provided guidance to resolve conflicts.
- Communicated effectively with parents about children's daily experiences and needs.
- Supported individual learning plans by adapting activities for diverse needs.
- Collaborated with staff to implement programs that enhance child development skills.
- Developed positive relationships with families by providing feedback on their child's development.
Education
High School Diploma -
University of Wisconsin Milwaukee
South Milwaukee, WISkills
- Case management
- Deadline management
- Client communication
- Records management
- Information analysis
- Administrative support
- Service coordination
- Problem solving
- Attention to detail
- Time management
- Calendar management
- File organization
- Office administration
- Expertise in legal proceedings
Timeline
Paralegal/Intake Specialist
Hildebrand Law Firm
07.2024 - Current
Service Advisor
Lake Chevrolet
03.2023 - 07.2025
Car Salesperson/Owner Loyalty Manager
Kenosha Nissan
08.2021 - 09.2022
Outside Sales Manager
Chick-fil-A
12.2019 - 08.2021
Cashier
Sendiks
01.2018 - 11.2019
Automotive Detailing Business Owner
Juliana's Detail LLC
09.2017 - Current
Childcare Associate
Robinwood Elementary School
01.2016 - 01.2018
Summer Soccer Instructor
Milwaukee Kickers Soccer Club
12.2015 - 07.2018
High School Diploma -
University of Wisconsin Milwaukee