Juliana Mejia Agudelo
MIAMI
Summary
Sociable Server offering over 5 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. Also, skilled in memorizing menu items and taking accurate drink and food orders. Very collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server
Paperfish Sushi Brickell
06.2022 - Current
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Accurately processed orders and facilitated timely food delivery to tables.
- Maintained cleanliness and organization of dining area, enhancing overall ambiance.
- Collaborated with kitchen staff to address special requests and dietary restrictions.
- Demonstrated adaptability in fast-paced environment while managing multiple tables efficiently.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server Manager
Restaurante Paloquemado
01.2022 - 06.2022
- Motivated staff through acknowledgment of hard work and achievements.
- Provided information about menu selections and made recommendations.
- VerifIed and confirmed staff schedules to properly cover shifts.
- Collected cash sales from employees to properly tip each server after shift.
- Maintained table setting by removing courses, replenishing utensils and refilling drinks.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Resolved problems or concerns to satisfaction of involved parties.
- Provided exceptional service to high volume of daily customers.
- Resolved customer concerns with friendly and knowledgeable service.
Server
Restaurante Paloquemado
08.2021 - 12.2021
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Stocked server areas with supplies before, during and after shifts.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Took orders, calculated charges, issued table checks and collected payments from customers.
Server
El Otro Tiesto Café
01.2021 - 08.2021
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Suggested additional items to customers to increase restaurant sales.
- Communicated effectively with patrons, took orders and made item recommendations.
- Refilled drinks and checked with diners to meet specific needs.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
- Presented food and beverages to guests at tables.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Provided timely checks on guest needs and brought requests.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Server
Andres Carne de Res
06.2019 - 02.2020
- Greeted customers, answered questions and recommended specials to increase profits.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Trained new employees on restaurant procedures and plating techniques.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Education
Master Marketing - Marketing
Universidad EAN
Medellín, Colombia08.2021
Modern Languages - Foreign Languages Education
Universidad EAN
Bogotá, Colombia01.2015
Skills
- Table Setting Arrangements
- Dining Customer Service
- Menu Memorization
- Effective Customer Upselling
- Suggestive selling
- Allergy awareness
- POS operation
- Warm and Friendly
- Safe food handling
- High volume dining
Languages
Spanish
Native/ Bilingual
English
Full Professional
Portuguese
Professional
Timeline
Server
Paperfish Sushi Brickell
06.2022 - Current
Server Manager
Restaurante Paloquemado
01.2022 - 06.2022
Server
Restaurante Paloquemado
08.2021 - 12.2021
Server
El Otro Tiesto Café
01.2021 - 08.2021
Server
Andres Carne de Res
06.2019 - 02.2020
Modern Languages - Foreign Languages Education
Universidad EAN
Master Marketing - Marketing
Universidad EAN