Juliana Minjares Orozco
Avondale ,AZ
Summary
Over 3 years of working experience in fast-paced settings. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Detail-oriented worker looking to bring medical background and team-building skills to deadline-driven environment. Positive and upbeat with excellent communication, time management, and customer service skills.
Overview
3
3
years of professional experience
4
4
Certification
Work History
Student Extern
Banner University Medical Center
1441 N 12th St, Phoenix, AZ 85006
05.2022 - 06.2022
- Assisted in paps, well women's, colposcopy, EMB, IUD’s, LEEP’s, laparoscopy, hysteroscopy, and more
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Janitorial
Harvard Maintenance
11.2021 - 08.2023
- Knowledgeable in handling hazardous materials.
- Lifted and moved objects, up to 50 pounds.
- Traveled to multiple locations.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Checked in and stocked inventory throughout facility.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Reported damages and hazardous conditions to management for further action.
- Reported vandalism or other damage to property to supervisor.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Janitorial
Ace Building Maintenance
01.2022 - 02.2023
- Ability to work alone or with a team.
- Working in a fast paced environment.
- Ability to defuse conflict within the work setting, and notify supervisor of any incidents.
- Ability to communicate with supervisors, co-workers, and clients.
- Ensured accurate inventory and timely restocking, to prevent delays and stock-outs on needed supplies.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Supervised supplies in inventory and submitted reorder requests.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Maintained optimal supply levels to meet daily and special cleaning needs.
Assistant Manager
Pop ‘N Tea Bar
09.2020 - 11.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Controlled line and crowd with quick, efficient service.
- Following health and safety guidelines.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Created employee schedules to align coverage with forecasted demands.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Education
Certificate - Medical Assisting
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ07.2022
High School Diploma -
Betty H Fairfax High School
Laveen, AZ05.2021
Skills
- Bilingual - Spanish & English (speak, write, and read)
- Organization
- Administering injections and medication
- Medical Terminology
- Emergency Care
- Cultural Awareness
- Observation
- Case Management
- Computer Literacy
- Completing Insurance Forms
- Charting Expertise
- Restocking Lab Supplies
- Wound Care and Irrigation
- EMR Systems
- Proper Sterilization Techniques
- Simple Dressings
- Direct Patient Care
- Sterile Procedures and Techniques
- Assisting with Physical Exams
- Pulmonary Function Tests (PFTs)
- Communication
- Teamwork
- Customer Service
- Responsibility
- Time Management
- Multitasking
- Written Communication: Emails, Text Messages, Letters, Reports, etc
- Problem Solving
- Note Taking
- Cleanliness
- Adherence to Protocols
- Attention to detail
- Medical Records Management
- Customer Relationship Management
- Microsoft Access
- Medical Billing and Coding
- Email Software
- Pelvic Sonography
- Communicating with Patient Families
- Complex Problem-Solving
- Microsoft Office
- Specimen Collection
- Centrifuge Operation
- Patient Management
- Patient-Handling Equipment
- Active Listening
- Lab Equipment Calibration
- Medical Procedures Understanding
- Updating Medical Records
- Prepare Treatment Rooms
- Stocking Supplies
- Vitals Collection and Documentation
- Operating EKG Equipment
- Performing tests like: Urinalysis, Dipstick, Urine HCG test, etc
- Team Management
- Lab Equipment Operation
- Needs Assessment
- EKG Set Up and Monitoring
- Ph Testing
- OB/GYN Procedures
- Medical Terminology
- Family Education
- Coordinating Drug Refills
- Chemical Solution Preparation
- Blood and Tissue Collection
- Antigen Testing
- Sterilize Instruments
- Critical Thinking
- Routine Laboratory Testing
- Electrocardiography
- Coordination
- Phlebotomy
- Suctioning
- Writing
- Bloodborne Pathogens
- Handle Hazardous Chemicals
- Prioritization
- OSHA Standards
Certification
October 2021 - First Aid Certified, Health and Safety Institute
January 2022 - CPR Certified, American Heart Association
March 2022 - Fingerprint Clearance Card
July 2022 - Registered Medical Assistant, American Medical Technologists
Volunteering
- Volunteered in giving necessities and food supplies for the homeless.
- Volunteered in Banner University Medicine Women’s Institute, 200 hours.
Timeline
Student Extern
Banner University Medical Center
05.2022 - 06.2022
Janitorial
Ace Building Maintenance
01.2022 - 02.2023
Janitorial
Harvard Maintenance
11.2021 - 08.2023
Assistant Manager
Pop ‘N Tea Bar
09.2020 - 11.2021
Certificate - Medical Assisting
Maricopa Community Colleges - Estrella Mountain Community College
High School Diploma -
Betty H Fairfax High School