JULIANA MIRELES
Rancho Cucamonga,USA
Summary
Dynamic and results-driven professional with extensive experience as a Store Manager and a proven background as a Cosmetics Counter Manager. Demonstrated expertise in administration, customer service, team leadership, and operational management. Adept at enhancing customer experiences, optimizing store performance, and implementing effective strategies to drive sales and profitability. Possesses strong organizational, communication, and problem-solving skills, with a commitment to excellence and a proactive approach to achieving business goals. Seeking to leverage comprehensive retail and management experience to excel in an open role.
Overview
8
8
years of professional experience
Work History
Customer Support Coordinator
TjMaxx
08.2024 - Current
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Adhered to company policies, procedures and system documentation requirements.
- Established positive relationships with clients through proactive communication and attentive listening skills.
- Achieved high levels of customer retention by consistently delivering outstanding support experiences.
- Provided expert guidance for customers navigating complex products or services, leading to greater understanding and satisfaction.
- Mentored new team members, ensuring smooth onboarding and integration into the department.
- Led and executed customer support team strategy to reach company support goals.
Store Manager
PacSun-pacific sunwear
08.2021 - Current
- Setting sales targets and goals for the store and monitoring performance to ensure they are met or exceeded
- Implementing strategies to drive sales, increase customer satisfaction, and maximize profitability
- Ensuring that customers receive exceptional service by coaching and training the sales team, resolving customer complaints or issues, and maintaining a welcoming and friendly store environment
- Staying up-to-date with product knowledge, trends, and industry developments to effectively communicate with customers and assist in their purchasing decisions
- Monitoring inventory levels, conducting regular stock checks, and effectively managing replenishment to ensure product availability and minimize stock loss or shrinkage
- Ensuring that the store layout, displays, and signage are visually appealing and aligned with brand guidelines
- Implementing seasonal and promotional changes to attract customers and drive sales
- Managing store expenses, tracking sales performance, and working within allocated budgets
- Analyzing financial reports and implementing cost-saving measures where necessary
Cosmetics Counter Manager
Dillard's, Inc
08.2018 - 06.2021
- Providing exceptional customer service to clients by offering personalized product recommendations, assisting with makeup application and skincare routines, and answering any questions or concerns
- Hiring, training, and supervising a team of beauty advisors to ensure they have the knowledge and skills to deliver outstanding customer service
- Setting sales targets and motivating the team to achieve and exceed them
- Monitoring and managing inventory levels, ensuring product availability, and coordinating with suppliers to replenish stock as needed
- Conducting regular stock checks and implementing measures to minimize stock loss or shrinkage
- Creating visually appealing and enticing displays to attract customers and showcase products effectively
- Ensuring that the counter area is clean, organized, and aligned with brand guidelines
Merchandise Manager
JCPenney
01.2018 - 07.2018
- Analyzing market trends, sales data, and customer feedback to make informed decisions on product assortment, pricing, promotions, and markdown strategies
- Monitoring inventory levels, conducting regular stock analyses, and ensuring optimal stock levels to meet customer demand while minimizing overstock and out-of-stock situations
- Conducting vendor performance evaluations and making recommendations for vendor selection or termination based on performance and quality standards
- Identifying trends, opportunities, and areas for improvement
- Developing and implementing strategies to maximize sales and profitability, such as product promotions, cross-selling initiatives, and upselling techniques
- Providing guidance, coaching, and performance feedback to ensure team members are equipped with the necessary skills and knowledge to meet their goals and deliver exceptional customer service
- Collaborating with visual merchandisers to create visually appealing and customer-centric product displays
- Ensuring merchandise is accurately labeled, priced, and presented in a way that enhances the overall shopping experience
Store Manager
Rue21
01.2017 - 06.2017
- Overseeing all aspects of store operations, including opening and closing procedures, cash management, and ensuring compliance with company policies and procedures
- Providing guidance, coaching, and performance feedback to ensure team members are equipped with the necessary skills and knowledge to meet their goals and deliver excellent customer service
- Ensuring exceptional customer service by training staff on customer engagement techniques and resolving customer issues and complaints
- Collaborating with the merchandising team to ensure proper product placement and availability
- Implementing effective inventory control measures to minimize shrinkage and optimize stock turnover
- Ensuring merchandise is displayed in accordance with company standards and seasonal promotions
- Monitoring and adjusting displays to maximize sales and create an inviting shopping environment
- Analyzing sales data and identifying areas for improvement
- Implementing cost-saving measures and strategies to optimize profitability
Education
High School Diploma -
Bell Gardens High School
Bell Gardens, CA06.2012
Skills
- Leadership & Team Management
- Customer Relationship Management
- Inventory Management
- Sales & Revenue Growth
- Staff Training & Development
- Problem Solving
- Scheduling & Coordination
- Budget Management
- Merchandising & Visual Display
- Performance Analytics
Languages
Spanish
Timeline
Customer Support Coordinator
TjMaxx
08.2024 - Current
Store Manager
PacSun-pacific sunwear
08.2021 - Current
Cosmetics Counter Manager
Dillard's, Inc
08.2018 - 06.2021
Merchandise Manager
JCPenney
01.2018 - 07.2018
Store Manager
Rue21
01.2017 - 06.2017
High School Diploma -
Bell Gardens High School
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