Juliana Mojica
Mays Landing
Summary
Proven in enhancing customer satisfaction and streamlining office operations, I bring a track record of mentoring team members at IHOP to peak performance and expertly managing sensitive data at P Properties. Skilled in customer service and office administration, I excel in complex problem-solving and efficient multi-line phone system management. I am actively looking for an opportunity where I can apply my skills and grow professionally. I am committed to finding a position that allows me to excel and contribute meaningfully over the long term.
Overview
8
8
years of professional experience
Work History
Secretary
P Properties
08.2023 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Server Trainer
IHOP
01.2020 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
Sales Associate
Journeys Kidz
06.2017 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Radiology
Atlantic Cape Community College
Mays Landing, NJHigh School Diploma -
Oakcrest High School
Mays Landing06-2019
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- File management
- Complex Problem-solving
- Multi-line phone systems
Timeline
Secretary
P Properties
08.2023 - Current
Server Trainer
IHOP
01.2020 - Current
Sales Associate
Journeys Kidz
06.2017 - 08.2018
No Degree - Radiology
Atlantic Cape Community College
High School Diploma -
Oakcrest High School
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