Juliana Mollak
Fort Lauderdale,FLORIDA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
3
3
Language
Work History
Manager/Instructor
SIB Water Sports
Sunny Isle Beach , FL
06.2023 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved marketing to attract new customers and promote business.
- Empowered guests and built confidence by training on techniques and praising good performance.
- Booked lessons with property guests or general public based on schedule availability.
- Enforced strict policies for safety in and out of water.
- Issued wetsuits and equipment to guests to meet surfing needs.
- Increased revenue by upselling services and recommending property facilities for different needs.
- Documented class activities, maintained paperwork and collected payments.
TNCN ACADEMIA
GYM ADVSIOR
Belem , Parà
2020.03 - 2021.06
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with others to discuss new opportunities.
- Planned and completed group projects, working smoothly with others.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Education
High School Diploma -
Colegio Adventist
Belèm,BrazilSkills
- Interpersonal Communication
- Verbal Communication
- Dependable and Responsible
- Supervision and Leadership
- Collaboration
- Team Building
- Multitasking
Languages
Portugues
Native/ Bilingual
English
Full Professional
Spanish
Elementary
Certification
- Boating Safety- License - Boat Foundation
- First Aid/CPR Certified
Timeline
Manager/Instructor
SIB Water Sports
06.2023 - Current
TNCN ACADEMIA
GYM ADVSIOR
2020.03 - 2021.06
High School Diploma -
Colegio Adventist
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