Juliana Montoia Sheehan
Lowell,Massachusetts
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bar and Restaurant Manager and Bartender
Pizza Mia Bar And Grill
11.2014 - 03.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Set up glassware, liquor and other necessary supplies for special events.
- Operated efficiently in high-volume setting to prepare and serve more drinks per hour as possible.
- Upsold menu items to customers, daily special, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
- Improved and applied social media marketing strategies to increase patronage.
Sales Manager
Santander Brasil
03.2007 - 02.2014
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Developed and implemented comprehensive salesperson training program.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Developed international business relationships to drive business units abroad.
Education
BBA - Marketing Management
FECAP - Fundacao Alvares Penteado
Sao Paulo, SP, Brazil01.2011
Skills
- Responsible Alcohol Services
- Food Preparation and Safety
- Classic Cocktails
- Anticipating Guest Needs
- Dining Room Management
- Ordering Bar Supplies
- Creative Mixology
- Handling Difficult Customers
- Hospitality Service and Sales Expertise
- Energetic and Outgoing
- Cocktail List Development
- Servsafe Certified
Certification
- Certified Bartender, Boston Bartender School - 2015
- Massachussets Alcohol Server Certification and Seller Training, Serving Alcohol Inc - 2021
- MA TIPS Certificate - 2021
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Bar and Restaurant Manager and Bartender
Pizza Mia Bar And Grill
11.2014 - 03.2023
Sales Manager
Santander Brasil
03.2007 - 02.2014
BBA - Marketing Management
FECAP - Fundacao Alvares Penteado
- Certified Bartender, Boston Bartender School - 2015
- Massachussets Alcohol Server Certification and Seller Training, Serving Alcohol Inc - 2021
- MA TIPS Certificate - 2021
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