Juliana Naveda

- Coordinate and manage the seamless import process for intermodal trucking operations for 1000+ container over US West Coast, ensuring timely and efficient delivery of containers from port terminals to designated destinations. Successfully improved customer satisfaction scores by ensuring the timely and safe delivery of containers.

- Liaise with carriers, truck drivers, warehouse operators, and other key stakeholders to schedule and monitor transportation activities, optimizing routes, and minimizing delays.

- Process and track shipments through a variety of software systems, ensuring all documentation, such as customs paperwork, manifests, and bills of lading, is accurate and up to date.

- Track container movement and provide regular status updates to internal teams and customers, proactively identifying and resolving potential delays or issues. Reducing detention and demurrage for intermodal customers.

- Handle customer inquiries and complaints, offering prompt and effective solutions to ensure customer satisfaction.

- Manage and maintain intermodal transportation schedules, ensuring compliance with local and international shipping regulations.

- Collaborate with the operations and logistics teams to ensure container inventory is accurately managed and tracked throughout the supply chain process.

- Monitor and manage budgeted costs for trucking services, ensuring that service providers are adhering to agreed-upon rates and performance standards.

- Engage with potential customers and clients during events, conferences, and promotions, creating a positive and lasting impression of the brand, visibility, and awareness.

- Promote products or services through various channels, including social media, face-to-face interactions, and digital platforms. Increased brand visibility by 15% through active promotion at key events, and social media campaigns.

- Share product knowledge, and demonstrate the features and benefits of the brand. Successfully gained 370+ new customers or leads through one-on-one interactions and networking.

- Build and maintain relationships with customers, influencers, and partners to strengthen brand loyalty.

- Monitor brand sentiment and feedback from customers, and provide insights to the marketing team through weekly reports.

- Create and distribute promotional materials to increase brand exposure.

- Track sales data and performance metrics to evaluate the success of marketing initiatives.

- Collaborate with internal teams to ensure alignment with brand guidelines and marketing strategies.

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• Successfully gained [number] new customers or leads through one-on-one interactions and networking.

- Increased sales by 16% through effective in-store promotions, and strategic product placement.

- Successfully expanded brand presence in 10 new retail locations.

- Negotiated to create visually appealing product displays in-store to increase visibility and drive sales.

- Built and maintained strong relationships with retail buyers, store managers, and customers to enhance brand loyalty.

- Conducted market research to identify customer preferences, trends, and competitive products.

- Managed product inventory to ensure optimal stock levels.

- Monitored product performance, reported on sales trends, and provided feedback to the marketing and product teams.

- Coordinated in-store promotions, events, and product launches to maximize visibility and sales opportunities.

- Ensure that all products are correctly priced, tagged, and meet store standards for merchandising.