Juliana Neiva
New York,NY
Summary
Versatile Director of Operations with strong experience in the Hospitality Industry, with proven abilities across all levels of organizational management. Talented in developing processes, overseeing personnel and developing tactical plans to meet strategic company goals, reporting directly to ownership. Proven leader with significant background in multi-unit hospitality operations, cost control, P&L management and team building. Problem-solver trustworthy strong leader with high standards, dedicated to streamlining operations to decrease costs, increase profits, and promote organizational efficiency. Experienced with new site openings, successfully setting up operations from the ground up.
Overview
13
13
years of professional experience
Work History
Director of Operations
Frankies Spuntino Group
05.2023 - Current
- Develop annual operating budgets and financial goals for each restaurant and events department to ensure profitable operation of businesses
- Monitor and analyze financial performance of restaurants and provide regular financial reporting to Ownership
- Implement strategies to drive revenue growth and improve profitability
- Review monthly P&L’s with restaurant management teams and hold them accountable for operating within budget
- Create and maintain system for effective, accurate, and timely weekly food and monthly beverage inventories to maximize profit and reduce waste
- Control purchases and inventory by negotiating companywide prices and contracts, developing preferred supplier lists, and analyzing usage reports
- Provide oversight of BOH analytics, including menu costing, direct operations expenses, food cost, and labor/scheduling cost to maximize profitability while maintaining quality and value for guests
- Manage relationships with third party finance and accounting partners, including oversight of daily sales reporting, cash flow tracking, weekly A/P processing, and quarterly/annual tax filings
- Oversee all HR administration to include: recruiting,
on/off-boarding, benefits administration, training, and compliance - Manage recruiting/hiring for all management positions across operations and act as resource for managers who are responsible for all line level recruiting/hiring
- Ensure that all facilities are in compliance with safety and health regulations, including licenses, permits, and certifications
- Develop and manage facilities department budget to include maintenance, repairs, and capital improvements
- Develop and implement technology policies and SOP to ensure optimal efficiency, security, and reliability
Director of Operations
Fasano Hotels And Restaurants - New York
06.2020 - 05.2023
- Responsible for all aspects of company's expansion in the US;
- Responsible for coordinating pre-opening/CAPEX: construction management, licensing (DOB, Liquor authorities, DOH, among others), and lease agreements;
- Responsible for hiring and managing the corporate team of Fasano US, including Accounting, RH, Finance, Facilities, Purchasing, and IT, to serve 2 locations in NY and 1 location in Miami.
- Work direct with CEO and ownership to establish budgets and sales forecasts;
- Directly responsible for accounting and finance outputs, such as cash flow, budgets and P&L.
- Recruit and mentor operations leadership team: General managers, Chefs, head of corporate departments, and hold them accountable for company's standards of operations.
- Select and implement internal operations systems: POS, inventory, reservations, payroll, accounting to facilitate successful operations.
- Work together with HQ on Public Relations and Marketing strategies
Director of Procurement
Major Food Group
09.2017 - 03.2020
- Responsible for controlling $13M/year in purchases for 11 restaurants;
- Manage operational and corporate spending by developing and implementing company-wide policies and procedures;
- Consolidate purchases by establishing contracts with broadliners and national vendors to obtain reduced prices and guaranteed inventory;
- Audit and control food, beverage and supplies' price and spending company-wide;
- Implemented inventory system, ordering process and budget controls at all properties;
- Developed Menu Engineering reports to optimize revenue;
- Established company-wide inventory and purchasing procedures to properly account for COGS and financial reports;
- Trained restaurant staff on new policies.
- Establish relationships with local vendors and work with chefs to source products and alternative sources
- Sourced vendors, built relationships, and negotiated prices
Purchasing Coordinator
Parm Restaurants
11.2015 - 08.2017
- Select vendors, place orders, receive invoices, control budget, organize inventory, generate cash flow sheets and balance control sheets
- Implemented weekly budget & Cost Control for the three Parm locations, achieving 20-30% savings per week
- Maintained appropriate inventory levels to meet personnel and corporate needs.
- Researched pricing information and compared prices and quotations.
- Assisted in preparation of bidding documents and ensured that other documentation was in order.
Financial Regulations Manager
Petra Energy Oil & Gas
08.2010 - 10.2015
- Produced Financial Statements for 40 productive oil fields in Brazil: production volume, cost control, reports to the federal government;
- Financial Control of 60 oil field service contracts on the aspect of payment, prices, invoices, and deliveries. Main contractors: Rig companies, Specialized Equipment Companies, Geological Surveys, Logistics Support, HSE, etc
- Development of a significant knowledge on the Local Content Policy applied to the Concession Contracts
Education
Executive Certification - Women's Leadership Program
Yale School of Management
New Haven, CT08.2022
MBA - Business Economics
FGV Business School Sao Paulo
Sao Paulo - Brazil05.2013
Bachelor of Science - Business Administration And Management
UNIPE - University Of Joao Pessoa
Joao Pessoa - Brazil12.2008
Skills
- Strategic planning and execution
- Operational Leadership
- Process improvement
- Budgeting
- Team Management
- Business Development
- Cost Control
- P&L Management
- Problem-Solving
Timeline
Director of Operations
Frankies Spuntino Group
05.2023 - Current
Director of Operations
Fasano Hotels And Restaurants - New York
06.2020 - 05.2023
Director of Procurement
Major Food Group
09.2017 - 03.2020
Purchasing Coordinator
Parm Restaurants
11.2015 - 08.2017
Financial Regulations Manager
Petra Energy Oil & Gas
08.2010 - 10.2015
Executive Certification - Women's Leadership Program
Yale School of Management
MBA - Business Economics
FGV Business School Sao Paulo
Bachelor of Science - Business Administration And Management
UNIPE - University Of Joao Pessoa
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