Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Juliana Ortiz

Land O Lakes ,FL

Summary

Dynamic manager with a proven track record at The Hungry Greek, enhancing customer satisfaction through effective problem-solving and strong communication. Skilled in animal care and organization, I excel in maintaining a safe environment while driving team productivity and engagement. Committed to continuous growth and delivering high-quality service.

Overview

6
6
years of professional experience

Work History

Manager

The Hungry Greek Usa
11.2022 - Current
  • Managed team members to increase productivity and engagement.
  • Executed numerous tasks in a timely manner.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Barn Hand

Emmets Ranch and Equestrian Center
07.2024 - 09.2024
  • Inspect pastures for hazards that could harm livestock or interfere with grazing habits.
  • Provided daily care for horses, and including feeding, watering, and turnout time.
  • Moved equipment, poultry or livestock, manually or using trucks or carts.
  • Mixed feed, additives, and, medicines in prescribed portions.
  • Cleaned stalls, pens, and equipment using water hoses or pumps.
  • Responded promptly to emergency situations involving injured animals or unsafe conditions.
  • Maintained tidy barn by sweeping, cleaning and organizing feed and materials.

Barn Hand

Bristol Rose Equestrian Center
07.2019 - 02.2023
  • Cleaned and organized barn, stalls, and pens.
  • Assisted with loading and unloading trucks carrying livestock supplies, organized supplies such as, hay, feed, and bedding.
  • Administered medications prescribed by veterinarians according to established protocols.
  • Scooped manure from stalls daily and disposed of it properly.
  • Helped load and unload animals unto trailers for transport to shows and events
  • Ensured that all safety protocols were followed while working in the barns.
  • Identified potential health issues by observing behavior changes in animals.
  • Followed instructions given by farm owners regarding animal care procedures.
  • Held horses for veterinarian during health checks and car, as well as for farrier for trimming and shoeing of horse hooves.
  • Assisted in the grooming of horses, including brushing manes and tails, cleaning hooves and providing baths.
  • Handled, walked, and brushed horses.
  • Mixed feed, additives and medicines in prescribed portions.
  • Inspected pastures for hazards that could harm livestock or interfere with grazing habits.
  • Provided daily care for horses that includes, but is not limited to, feeding, watering, exercising, and turnout time.
  • Organize and supervise camps activities.

Skills

  • Excellent time management
  • Complex problem-solving
  • Organizational abilities
  • Customer Service excellence
  • Animal care
  • Adaptability and Flexibility
  • Self Motivated
  • Strong Multitasking
  • Reliability
  • Attention to detail
  • Professionalism
  • Task prioritization
  • Continuous growth

Accomplishments

Certificate of Internship at Raprager Family Farms for the role of animal caretaker.

Timeline

Barn Hand

Emmets Ranch and Equestrian Center
07.2024 - 09.2024

Manager

The Hungry Greek Usa
11.2022 - Current

Barn Hand

Bristol Rose Equestrian Center
07.2019 - 02.2023

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Juliana Ortiz