Juliana Osborne
Sachse
Summary
Esthetician with strong business, sales, and customer service skills necessary to meet spa goals and exceed client expectations.
Master Aesthetician with 30 years of customer service.
Overview
29
29
years of professional experience
2004
2004
years of post-secondary education
Work History
Aesthetician
Spa Habitat
Plano
09.2007 - 09.2025
- Provided personalized skin care consultations to assess client needs.
- Performed facial treatments using advanced techniques and high-quality products.
- Educated clients on skin care routines and product recommendations.
- Assisted in training new staff on spa protocols and procedures.
- Maintained a clean and sanitized treatment environment for client safety.
- Collaborated with team members to enhance overall client experience.
- Set up patient rooms and sterilized equipment.
- Provided excellent customer service and skincare treatments to clients.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Maintained cleanliness of treatment room and equipment between appointments.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Stayed updated on industry trends and new product lines for informed recommendations.
- Developed strong relationships with clients through exceptional service and follow-up.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Meticulously maintained spa appearance and cleanliness.
- Demonstrated proper use of all products to ensure client satisfaction with results.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Attended continuing education courses related to esthetics industry advancements.
- Greeted clients upon arrival to spa and provided information about services offered.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Recommended home care regimen for desired results.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Recommended additional treatments or products based on individual customer needs.
- Used magnifying lamps or visors to evaluate and examine client skin condition and appearance.
- Assisted in the development of customized skin care regimens for clients.
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Communicated effectively with other members of the spa team regarding client concerns.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Assisted in marketing efforts by providing input on promotional materials and events.
- Developed a thorough understanding of available services by participating in training sessions.
- Learned new techniques and complete chemical peel processes.
- Tested products on clients to determine best results and provide product recommendations.
- Responded to customer inquiries by phone, email, and in person.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Developed new styles and techniques.
- Updated and maintained customer information records and beauty services provided.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Bleached, dyed or tinted hair using applicator or brush.
- Massaged and treated scalp using hands, fingers or vibrating equipment.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Microderm Facials both Crystal and Dimond Tips
- HydraFacials
- Ultrasonic Facials
- Galvanic Microcurent Machinery
- Chemical Peels
- High Frecuncy
- Lash and Brow Tinting
- Brazilian Waxing Expert
- Make up Artist
- Performed all types of facials
- Acnee/Problematic Skin Expert
- Body Treatments
- Acupressure
- Reflexology
- Body Massage
- Body Waxing
- Body Spray Tanning
- Laser Hair Removal
- Skin Tags/Mole Removal
- LED Light Therapy
- Croyotherapy
Aesthetician
Day Spa in Plano
Plano
02.2005 - 09.2007
- Provided personalized skin care consultations to assess client needs.
- Performed facial treatments using advanced techniques and high-quality products.
- Educated clients on skin care routines and product recommendations.
- Maintained a clean and sanitized treatment environment for client safety.
- Developed strong relationships with clients through exceptional service and follow-up.
- Stayed updated on industry trends and new product lines for informed recommendations.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Maintained cleanliness of treatment room and equipment between appointments.
- Set up patient rooms and sterilized equipment.
- Provided excellent customer service and skincare treatments to clients.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Meticulously maintained spa appearance and cleanliness.
- Demonstrated proper use of all products to ensure client satisfaction with results.
- Educated clients on skin care procedures and products.
- Attended continuing education courses related to esthetics industry advancements.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Greeted clients upon arrival to spa and provided information about services offered.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Recommended home care regimen for desired results.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Recommended additional treatments or products based on individual customer needs.
- Used magnifying lamps or visors to evaluate and examine client skin condition and appearance.
- Assisted in the development of customized skin care regimens for clients.
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Communicated effectively with other members of the spa team regarding client concerns.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Assisted in marketing efforts by providing input on promotional materials and events.
- Developed a thorough understanding of available services by participating in training sessions.
- Learned new techniques and complete chemical peel processes.
- Tested products on clients to determine best results and provide product recommendations.
- Responded to customer inquiries by phone, email, and in person.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Updated and maintained customer information records and beauty services provided.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Massaged and treated scalp using hands, fingers or vibrating equipment.
- Body waxing
- Make up application
- Inventory
- Ordering skin care products
- Sales
- Facials
- Body treatments
- Assisted the owners in salon duties
Waitress Supervisor
Constantin's Cafee
Addison
07.2002 - 09.2007
- Supervised daily operations and ensured smooth service flow in busy restaurant environment.
- Trained and mentored new waitstaff on customer service standards and menu knowledge.
- Coordinated staff schedules to optimize coverage during peak dining hours.
- Oversaw inventory management, ensuring stock levels met operational needs.
- Managed customer inquiries and resolved complaints with professionalism and care.
- Collaborated with kitchen staff to streamline order delivery and enhance efficiency.
- Conducted performance evaluations for team members to promote skill development.
- Implemented training programs focusing on safety protocols and health regulations.
- Resolved customer complaints in a timely manner with professionalism.
- Monitored cash register operations during shifts for accuracy of transactions.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
- Assisted bartenders when needed during peak hours or when short staffed.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Created daily shift schedules for waitstaff according to business needs.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
- Maintained accurate records of sales transactions and inventory levels.
- Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
- Coordinated catering services for special events such as weddings or corporate functions.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Participated in menu planning activities by providing input on pricing strategies and recipe modifications.
- Managed staff payroll activities including time-off requests, attendance tracking, overtime approval.
- Analyzed financial reports such as sales data and labor costs for management review.
- Developed weekly specials and promotional items to increase sales revenue.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Observed food safety and sanitation protocols to reduce germ spread.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared workstations with ingredients and tools to increase efficiency.
- Distributed food to service staff for prompt delivery to customers.
- Oversaw food preparation, production and presentation according to quality standards.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Delegated work to staff, setting priorities and goals.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Monitored temperatures of prepared food and cold-storage areas.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
Manager Make up Artist
Christian Dior - Foley's
Dallas
03.2001 - 02.2005
- Managed daily operations and ensured smooth store functionality at luxury retail environment.
- Coordinated team schedules and assigned tasks to optimize staff efficiency and performance.
- Oversaw inventory management, ensuring stock levels met customer demand at all times.
- Implemented visual merchandising strategies to enhance product displays and elevate brand image.
- Conducted regular team meetings to communicate goals, feedback, and operational updates effectively.
- Trained new employees on company policies, customer service standards, and product knowledge.
- Collaborated with marketing teams to plan promotional events that attracted new customers effectively.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels consistently.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Provided personalized makeup consultations for diverse clientele at luxury retail location.
- Applied high-end cosmetic products to enhance customer features and preferences.
- Maintained cleanliness and organization of makeup station and tools for efficient service.
- Educated clients on skincare routines and product usage for optimal results.
- Assisted in creating visually appealing displays to showcase new product launches.
- Collaborated with team members to ensure exceptional customer experiences during events.
- Stayed updated on beauty trends and product knowledge to advise clients effectively.
- Conducted makeup application demonstrations to engage customers and promote products.
- Provided makeup services for weddings, proms and other special events.
- Handled appointment booking, canceling, and rescheduling.
- Maintained a clean and sanitary work area in accordance with health regulations.
- Applied makeup to clientele to cover imperfections and create new looks.
- Applied corrective makeup techniques to cover blemishes, dark circles, and other skin discolorations.
- Demonstrated makeup application techniques to clients based on individual features and preferences.
- Performed makeovers for fashion shows and special events.
- Consulted with clients about desired look or color palette prior to application process.
- Trained and mentored new makeup artists.
- Suggested personalized skin care routines for clients, keeping skin type, and skin conditions in mind.
- Collaborated with hairstylists, photographers, costume designers, models, and other professionals in the industry.
- Created custom looks for special events, such as weddings, proms, and photo shoots.
- Educated customers on proper usage of skincare products for optimal results.
- Provided personalized advice to customers regarding the selection of products appropriate for their needs.
- Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs, and magazines.
- Created brand awareness through sharing and demonstration of product knowledge.
- Ordered supplies when necessary to replenish stock levels of cosmetics and skincare items.
- Organized inventory of cosmetics and supplies according to expiration dates.
- Utilized airbrush makeup technique for long-lasting coverage that resists fading from sweat or tears.
- Provided assistance in marketing initiatives by creating promotional materials featuring latest looks.
- Used sales tactics and persuasion to meet goals.
- Developed customized facial treatments utilizing various methods like contouring or highlighting.
- Recommended specialized treatments for skin conditions such as acne or wrinkles.
- Attended trade shows, conventions, workshops and seminars related to cosmetology field.
- Assisted in the development of new beauty products by providing feedback during product testing sessions.
- Provided makeup lessons to clients seeking to improve their personal makeup skills.
- Assisted customers in selecting appropriate products based on their individual needs and preferences.
- Enhanced natural beauty, focusing on highlighting individual features.
- Conducted makeup trials to ensure client approval before special events.
- Adapted quickly to last-minute changes in client requests or creative direction.
- Maintained an extensive knowledge of current makeup trends and techniques.
- Handled sensitive skin issues with care, recommending suitable products.
- Managed makeup inventory, ordering products as needed while staying within budget.
- Matched foundation and concealer perfectly to various skin tones and types.
- Responded to customer inquiries by phone, email, and in person.
- Developed new styles and techniques.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Operated cash registers to receive payments from patrons.
- Updated and maintained customer information records and beauty services provided.
Waitress Supervisor
Cafee Athenee
Dallas
07.1996 - 10.2002
- Supervised daily operations and ensured smooth service flow in busy restaurant environment.
- Trained and mentored new waitstaff on customer service standards and menu knowledge.
- Coordinated staff schedules to optimize coverage during peak dining hours.
- Oversaw inventory management, ensuring stock levels met operational needs.
- Collaborated with kitchen staff to streamline order delivery and enhance efficiency.
- Conducted performance evaluations for team members to promote skill development.
- Managed customer inquiries and resolved complaints with professionalism and care.
- Resolved customer complaints in a timely manner with professionalism.
- Monitored cash register operations during shifts for accuracy of transactions.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
- Assisted bartenders when needed during peak hours or when short staffed.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Created daily shift schedules for waitstaff according to business needs.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
- Maintained accurate records of sales transactions and inventory levels.
- Coordinated catering services for special events such as weddings or corporate functions.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Participated in menu planning activities by providing input on pricing strategies and recipe modifications.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Observed food safety and sanitation protocols to reduce germ spread.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared workstations with ingredients and tools to increase efficiency.
- Distributed food to service staff for prompt delivery to customers.
- Oversaw food preparation, production and presentation according to quality standards.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Delegated work to staff, setting priorities and goals.
- Explained goals and expectations required of trainees.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Monitored temperatures of prepared food and cold-storage areas.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
Licensed Medical Aesthetician
L'Image Spa
Addison
06.2000 - 08.2001
- Performed skin assessments to determine client needs and treatment options.
- Administered facials using advanced techniques and high-quality products.
- Educated clients on skincare routines and post-treatment care instructions.
- Maintained cleanliness and organization of treatment rooms and equipment.
- Maintained a clean and sanitary work environment in accordance with state regulations.
- Utilized medical grade equipment for effective treatments according to established protocols.
- Provided post-treatment instructions to ensure optimal results from treatments.
- Assisted with administrative tasks such as scheduling appointments, ordering supplies and managing inventory.
- Participated in continuing education courses to stay up-to-date on latest trends in aesthetics industry.
- Attended trade shows and conferences related to aesthetics field.
- Built strong relationships with clients through exceptional customer service skills.
- Performed skin analysis to determine client's skin type and condition.
- Maintained accurate records of all services rendered in a timely manner.
- Analyzed financial statements regularly to monitor performance of business operations.
- Ensured that work areas were properly sanitized before and after each treatment session.
- Educated clients on proper skincare techniques, products and lifestyle habits.
- Provided aesthetician services such as chemical peels, microdermabrasion, laser treatments, waxing and facials.
- Developed individualized treatment plans based on client needs and preferences.
- Recommended home care regimen for desired results.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Conducted private client consultations.
- Learned new techniques and complete chemical peel processes.
- Relaxed clients with facial and body massages, aromatherapy and soothing environments.
- Assessed client needs and recommended skin care and anti-aging products.
- Offered lash application, warm stone massage and brow and eyelash tinting services.
- Completed procedures to remove pore blockages and unsightly blackheads.
- Applied lotions, creams and tonics directly to client skin and advised on at-home use.
- Monitored product freshness, appearance, and cleanliness to improve quality control.
- Eliminated or reduced appearance of fine lines and spots with appropriate products.
- Instructed clients on how to apply make-up to achieve desired look.
Education
Associate of Arts - Arts
Brookhaven Community College
Farmers Branch, TX 09.1998 - 12.2003
Aesthetician Christian Valmy Cedesco - Specializing in Aesthethics
Institute of Cosmetology
01.2000 - 06.2000
W.T. High-school
Dallas, TxSkills
- Skin assessments
- Facial treatments
- Product recommendations
- Sanitation standards
- Make up Artist
- Waxing services
- Speaks Spanish
- Speaks French
- Speaks Romanian
Languages
English
Native/ Bilingual
French
Professional
Spanish
Professional
Romanian
Professional
Timeline
Aesthetician
Spa Habitat
09.2007 - 09.2025
Aesthetician
Day Spa in Plano
02.2005 - 09.2007
Waitress Supervisor
Constantin's Cafee
07.2002 - 09.2007
Manager Make up Artist
Christian Dior - Foley's
03.2001 - 02.2005
Licensed Medical Aesthetician
L'Image Spa
06.2000 - 08.2001
Aesthetician Christian Valmy Cedesco - Specializing in Aesthethics
Institute of Cosmetology
01.2000 - 06.2000
Associate of Arts - Arts
Brookhaven Community College
09.1998 - 12.2003
Waitress Supervisor
Cafee Athenee
07.1996 - 10.2002
W.T. High-school