Juliana Patrick
Summary
Intelligent Network Administrator with exceptional insight into computer security and tasked with implementing firewalls, VPNs and anti-malware technologies. A diligent employee with expertise upgrading networks, software and hardware. Ready for a new position that involves troubleshooting and issue resolution in the IT environment. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Enthusiastic Network Administrator proudly offering over [Number] years' experience in system upgrades, hardware monitoring and performance improvements. An astute employee with knowledge in system repairs and the installation of network components. Skilled in task prioritization and troubleshooting. Talented Software Developer equipped with great coding, debugging and project management abilities. Accomplishes project goals consistently with elegant, scalable code. Works great with team members under Agile and Scrum frameworks. Tech-savvy professional with advanced training and experience in [Area of expertise]. Delivers above-average results to delight customers and drive internal enhancements. Always seeking new and improved strategies to achieve objectives. Senior-level Software and Application Developer passionate about creating cutting-edge products for [Industry]. Strong work ethic and dedicated to quality assurance. Adept at working with teams or independently in fast-paced settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ServiceNow Administrator
Fidelity Investments
03.2021 - Current
- Analyzed user feedbacks and identified areas where further improvement could be done in order to enhance user experience.
- Troubleshot technical issues related to ServiceNow implementation.
- Supervised configuration of local area network, wide area network and corporate Internet system.
- Configured and implemented new applications in ServiceNow to meet business needs.
- Submitted recommendations regarding infrastructure overhauls.
- Documented standard operating procedures and guidelines related to usage and administration of ServiceNow platform.
- Assisted in designing and implementing a secure authentication mechanism for access control into the ServiceNow environment.
- Created scripts for automation of manual processes in ServiceNow.
- Designed complex reports using the Reporting module within the ServiceNow platform.
ServiceNow Consultant
ECI
01.2019 - 02.2021
- Provided training and product support for other members of sales team.
- Maintained documentation on all changes made in the system for future reference purposes.
- Performed integration of ServiceNow with other third party systems such as LDAP, SSO and Active Directory.
- Deployed updates to existing system configurations or new modules to ensure optimal performance of the application.
- Created custom workflows using workflow editor and scripting tools like Business Rules, Client Scripts, UI Actions.
- Recommended improvements to customers and demonstrated potential cost reductions and process improvements.
- Arranged demonstrations or equipment trials to persuade customers and drive sales.
- Implemented Change Management process in ServiceNow by creating change requests and managing them through approval cycles.
- Troubleshooted technical issues related to ServiceNow platform including debugging code errors in production environment.
- Configured user roles and profiles, access control lists and data policies as per client's requirement.
- Offered technical and non-technical support and services to clients and staff regarding product use, operation and maintenance.
- Developed scripts in JavaScript, Jelly, HTML and CSS to customize the look-and-feel of the ServiceNow portal.
- Planned and completed group projects, working smoothly with others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Coordinated testing and validation procedures through software development lifecycle.
- Assessed project scope to identify necessary requirements.
- Supported contractors in troubleshooting application products.
- Integrated third-party software products into existing systems utilizing web services or other integration methods.
- Identified, debugged, and fixed system bottlenecks and problems.
- Trained and coached new hires and junior developers and shared insight into ways to meet tight deadlines and improve overall efficiency.
- Utilized best practices to identify and remedy bugs in applications within specific timeframe.
- Created test plans and scripts for validating functionality prior to deployment.
- Worked with vendors and third-party providers to ensure smooth integration of their services into existing IT service management processes.
- Conducted assessments of current systems, tools, and applications used in the organization's IT service management operations.
- Ensured all changes were properly logged, tracked, tested, documented and approved before implementation.
- Assisted in developing policy documents that define roles and responsibilities for each ITSM process.
- Analyzed existing systems and processes to identify areas of improvement.
ServiceNow Business Analyst
DomainTools
08.2019 - 04.2020
- Analyzed existing systems and processes to identify areas of improvement.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Provided guidance on software design principles, coding standards, best practices, techniques, methods and toolsets used in the development lifecycle process.
- Collaborated with stakeholders to define features, integrations and partnerships.
- Reviewed existing policies and procedures against industry standards for compliance purposes.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Defined key data points and data sources to track against measurable performance indicators and produce useful reports.
- Remained current on latest IT developments and advancements to automate and modernize systems.
- Diagnosed and addressed problems with installed equipment.
- Combined root-level authentication and authorization technologies with ongoing system design to harden finished solutions.
- Analyzed user needs and software requirements to determine design feasibility.
- Designed test plans and performed unit testing on all new development projects.
- Programmed applications and tools using object-oriented languages with goals of code abstraction, stability and reuse.
- Troubleshooted technical issues related to ServiceNow platform including debugging code errors in production environment.
- Developed and wrote technical documentation for products.
- Developed scripts in JavaScript, Jelly, HTML and CSS to customize the look-and-feel of the ServiceNow portal.
- Configured user roles and profiles, access control lists and data policies as per client's requirement.
Education
Bachelor of Science - Computer Science
University of Lagos
01-2008
Skills
- Technical Support
- Disaster Recovery Procedures
- System Upgrades
- Network Security Management
- Windows 95/98/2000/XP/XP Pro/NT
- Computer Systems Installation
- Performance Improvements
- Troubleshooting and Diagnosis
- Effective Communication
- Technical Troubleshooting
- Team Collaboration
- Script Writing
- Project Management
- Software Management
- System Testing
- User Support
- Database Configuration
- Coding
- End-User Training
- SDLC Processes
- SOAP and RESTful Web Services
- Test Development
- CRM Software
- Testing and Debugging
- Javascript
Certification
- PSM 1 - Professional Scrum Master - Scrum.org
- SASM - Safe Advance Scrum Master - Scaled agile
Timeline
ServiceNow Administrator
Fidelity Investments
03.2021 - Current
ServiceNow Business Analyst
DomainTools
08.2019 - 04.2020
ServiceNow Consultant
ECI
01.2019 - 02.2021
Bachelor of Science - Computer Science
University of Lagos
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