Juliana Perez
Manvel
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Associate
Sam's Club
08.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Chavez High School
Houston, TX05.2022
High School Diploma -
Manvel High School
Manvel, TX05.2022
Associate of Science - Dental Assisting
JB Hensler College & Career Academy
Manvel, TX05.2022
Skills
- Exceptional Communicator
- Safety Regulations
- POS System Operations
- Complex Problem-Solving
- Calm and Professional Under Pressure
- First-Tier Technical Support
- Cultural Awareness
- Safe Work Practices
- Spanish Speaking
Certification
- Certified Dental Assistant
- American Heart Association (AHA) Basic Life Support (BLS)
- OSHA Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Associate
Sam's Club
08.2022 - Current
High School Diploma -
Chavez High School
High School Diploma -
Manvel High School
Associate of Science - Dental Assisting
JB Hensler College & Career Academy