Juliana Pires
MIAMI ,FL
Summary
Customer Service Assistant with experience in account operations, client support, and financial transactions. Skilled in account openings, document verification, and banking inquiries. Detail-oriented, organized, and committed to excellent customer service.
Overview
15
15
years of professional experience
Work History
Customer Service Assistant
Morgan Stanley
Miami, FL
07.2021 - Current
- Opened new accounts and served existing customers based on individual financial needs.
- Verified identity documents presented by customers before approving any transactions.
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
- Performed special services for customers, ordering bank cards and checks.
- Provided customer service by responding to emails and phone calls in a timely manner.
- Processed loan payments, deposits, transfers, wire funds, and other banking transactions accurately.
Accounts Assistant
Baxter Windows & Doors
Orlando, FL
03.2016 - 07.2021
- Monitored and collected accounts receivables and documented payments.
- Verified and processed invoices from vendors and contacted suppliers regarding billing errors.
- Investigated and resolved discrepancies in monthly bank accounts.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Reviewed work orders to check correctness of deliveries.
- Organized storage areas to maximize movement efficiency and minimize labor.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Logistics Coordinator
Artefacto
Miami , FL
06.2014 - 03.2016
- Relayed information between drivers and recipients, including ETA and potential delays.
- Coordinated with freight forwarders to expedite international shipments.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
VIP Lounge Agent
LATAM Airlines
Miami , FL
05.2012 - 06.2014
- Checked identification prior to serving.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed kitchen staff team of 15 and assigned various stages of food production.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Managed inventory records and supply orders to cut costs.
Ticket Agent
LATAM Airlines
Miami , FL
05.2012 - 06.2014
- Greeted passengers and provided boarding instructions.
- Collected baggage charges and accepted baggage for check-in.
- Utilized PA system to announce departures and changes to landings.
- Completed order transactions and generated travel documentation and detailed itineraries.
- Checked tickets and identifying paperwork for verification of individual identities.
Sales Associate
Gap
Miami, Florida
10.2010 - 05.2012
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Sold various products by explaining unique features and educating customers on proper application.
Personal Assistance to the Owner of the Company
Transmares Travel
Miami , FL
08.2010 - 05.2012
- Accepted and applied payments to process ticket transactions, made change and offered receipts.
- Secured customer tickets using computer-based software ticketing system.
- Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
- Provided clients with assistance in preparing required travel documents and forms.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Education
Associate of Arts - General Education
Valencia College
Orlando, FL04.2019
Timeline
Customer Service Assistant
Morgan Stanley
07.2021 - Current
Accounts Assistant
Baxter Windows & Doors
03.2016 - 07.2021
Logistics Coordinator
Artefacto
06.2014 - 03.2016
VIP Lounge Agent
LATAM Airlines
05.2012 - 06.2014
Ticket Agent
LATAM Airlines
05.2012 - 06.2014
Sales Associate
Gap
10.2010 - 05.2012
Personal Assistance to the Owner of the Company
Transmares Travel
08.2010 - 05.2012
Associate of Arts - General Education
Valencia College
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