Juliana Ramirez-Lopez
Summary
Well-qualified Property Management administrator with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Personable Office Administrator with 2 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Property Management Administrator
Emerald Springs
05.2021 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Trained and motivated leasing staff during bi-monthly trainings.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Promptly responded to tenant complaints and concerns for over 8 properties.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Interacted with customers by phone, email or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Trained new employees on administrative procedures, company policies and performance standards.
- Achieved and maintained top client satisfaction and retention by managing project deliverable accuracy and alignment with specifications.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Established rental rates by surveying local rental rates and calculated overhead costs.
- Investigated and resolved any tenant complaints.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents and on-site associates.
- Responded to Common Area Maintenance (CAM) inquiries.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
- Completed annual rent calculations using housing database software.
Cashier Floor Supervisor
Burlington Coat Factory Department Store
01.2020 - 02.2021
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
Restaurant Busser
Giorgio's Pizza & Spaghetti House
01.2019 - 06.2019
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Resolved and escalated customer issues quickly to uphold strong customer relations standards.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Cashier
Target
09.2018 - 01.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Lake Stevens High School
Lake Stevens, WA06.2020
Skills
- Multi-Family Property Management
- Tenant Relations
- Sales and Marketing
- Leasing and Sales
- Microsoft Office
- Federal Regulations
- Issue Resolution
- Accounting Operations
- Property Showing
- Property Management Software Understanding
- Administrative Support
- Collect Payments
- Screening Processes
- Microsoft Excel
- Office Management
Certification
- Translation and Interpretation. Sno-isle program certified.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Property Management Administrator
Emerald Springs
05.2021 - Current
Cashier Floor Supervisor
Burlington Coat Factory Department Store
01.2020 - 02.2021
Restaurant Busser
Giorgio's Pizza & Spaghetti House
01.2019 - 06.2019
Cashier
Target
09.2018 - 01.2019
High School Diploma -
Lake Stevens High School
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