Summary
Overview
Work History
Education
Skills
Timeline
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Juliana Reyes

San Juan Capistrano,CA

Summary

Adept at efficient package handling and strategic route planning, I excelled at Shipt HQ by optimizing delivery routes and enhancing customer satisfaction. My strong time management skills and ability to foster client relationships led to significant repeat business. Recognized for outstanding service at Bank of Guam, I skillfully balanced high-volume transactions with meticulous accuracy, demonstrating both hard and soft skills essential for operational excellence.

Overview

26
26
years of professional experience

Work History

Courier Contractor

Shipt HQ
01.2022 - 09.2024
  • Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
  • Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
  • Enhanced delivery efficiency by optimizing routes and time management strategies.
  • Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
  • Demonstrated adaptability when managing unexpected changes in delivery schedules due to unforeseen circumstances.
  • Minimized potential damage by carefully handling fragile parcels and adhering to specific packing requirements.
  • Increased customer satisfaction through prompt and professional communication during pick-ups and deliveries.
  • Ensured timely deliveries by closely monitoring traffic patterns and adjusting routes accordingly.
  • Contributed to a positive work environment through effective teamwork and collaboration with fellow drivers and dispatchers.
  • Maintained accurate records of all courier transactions, ensuring proper documentation for billing purposes.
  • Streamlined the pick-up process by proactively organizing packages based on destination priority.
  • Maximized fuel efficiency through strategic route planning that minimized mileage while meeting delivery timeframes.
  • Adhered to strict safety guidelines, resulting in an exemplary driving record with no accidents or violations.
  • Proactively maintained vehicle cleanliness and performed routine maintenance checks for optimal performance on the road.

Customer Service Teller

Bank Of Guam
06.1998 - 02.2009
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Achieved recognition for outstanding performance from both peers and management, inspiring others in pursuit of excellence.
  • Provided valuable feedback to leadership regarding potential process improvements that could enhance overall efficiency.
  • Reduced transaction errors by maintaining meticulous attention to detail in all aspects of work.
  • Increased efficiency by staying up-to-date on the latest banking technologies and systems.
  • Maintained high levels of accuracy in handling cash, ensuring proper documentation and adherence to bank policies.
  • Continuously sought opportunities for personal growth and professional development within the role.
  • Managed high volumes of customer transactions during peak times while maintaining excellent service standards.
  • Balanced daily cash drawers accurately, ensuring accountability for all financial transactions processed throughout the day.
  • Supported branch management in achieving operational excellence through proactive identification of areas for improvement.
  • Provided exceptional service to customers, addressing their needs and building lasting relationships.
  • Handled complex customer inquiries with professionalism, demonstrating thorough knowledge of products and services.
  • Streamlined teller operations by implementing effective organizational systems and procedures.
  • Skillfully promoted additional banking products based on individual customer needs, increasing cross-selling success rates.
  • Ensured compliance with all relevant regulations, safeguarding both customer information and bank assets.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Received loan and utility payments, sending funds to correct destinations.

Education

High School Diploma -

Oceanview High School
Agat Guam
06-1996

Skills

  • Efficient Package Handling
  • Timeliness
  • Time Management Focused
  • Strategic Route Planning

Timeline

Courier Contractor

Shipt HQ
01.2022 - 09.2024

Customer Service Teller

Bank Of Guam
06.1998 - 02.2009

High School Diploma -

Oceanview High School

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Juliana Reyes