Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juliana Salinas

Brick,NJ

Summary

Dynamic leader and adept problem-solver with a proven track record at Wawa, enhancing customer satisfaction and team efficiency. Excelled in customer relationship building and team management, significantly improving service standards. Skilled in training and coaching, fostering a collaborative and adaptable work environment. Demonstrated excellence in multitasking and critical thinking, ensuring high-quality customer service and operational success.

Overview

6
6
years of professional experience

Work History

Customer Service Associate Team Leader

Wawa
10.2020 - 09.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Managed timely and effective replacement of damaged or missing products.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.
  • Cross-trained and backed up other customer service managers.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Collaborated with cross-functional teams to improve overall customer experience and satisfaction levels.

Customer Service Cashier

Frank's Fun Center
06.2018 - 12.2019
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.

Education

Associate of Science - Business Management

Ocean County College
Toms River, NJ

High School Diploma -

Brick Memorial High School
Brick, NJ
06-2022

Skills

  • Adaptability and flexibility

  • Customer relationship building

  • Team management

  • Delegation and supervision

  • Training and coaching

  • Customer service

  • Time management

  • Multitasking and organization

  • Critical thinking

  • Problem-solving

  • Active listening

  • Team collaboration

Timeline

Customer Service Associate Team Leader

Wawa
10.2020 - 09.2024

Customer Service Cashier

Frank's Fun Center
06.2018 - 12.2019

Associate of Science - Business Management

Ocean County College

High School Diploma -

Brick Memorial High School

Similar Profiles

CREATE PROFILE
Juliana Salinas