Juliana Taper
Cranberry Township,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
34
34
years of professional experience
Work History
Income Maintenance Caseworker
Department of Public Welfare
Pittsburgh, PA
05.1989 - 03.2009
- Collaborated effectively within a multidisciplinary team.
- Analyzed applicants' financial and household data.
- Coordinated with other agencies for client referrals.
- Managed high caseloads while maintaining accuracy.
- Informed applicants of other agencies providing useful or related assistance.
- Stayed current on policy changes affecting clients.
- Delivered timely decisions on program eligibility.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Interpreted complex regulations to determine eligibility.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Ensured compliance with federal and state guidelines.
- Verified information provided by applicants.
- Conducted eligibility interviews for government assistance programs.
- Handled sensitive information with confidentiality and care.
- Provided exceptional customer service to diverse clientele.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Tailored communication style to suit individual needs.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Maintained accurate records of applicant interactions.
- Attended regular training sessions to stay updated.
- Prepared detailed case narratives for review.
- Assisted clients with application completion process.
- Utilized computer systems for efficient case management.
- Interpreted policies, laws, and regulations relevant to assigned caseloads.
Clerk/Typist
Pennsylvania Department Of Public Welfare
Pittsburgh, PA
09.1975 - 05.1989
- Streamlined processes for improved document management efficiency.
- Created templates for efficient document creation and standardization.
- Utilized fax machines, copiers and scanners to upload and send documents.
- Proofread documents and corrected errors in grammar, spelling and punctuation.
- Performed data entry tasks while maintaining accuracy and speed.
- Supported administrative staff by preparing correspondence and reports.
- Prepared and sent reports and correspondence for appropriate clients and parties.
- Entered data in numerical and alphabetical order.
- Typed finished documents from rough drafts and dictation.
- Managed multiple projects simultaneously, prioritizing tasks effectively.
Education
High School Diploma -
North Hills Senior High School
Pittsburgh, PA06-1975
Some College (No Degree) - Labor Relations
Community College of Allegheny County
Pittsburgh, PASkills
- Policy Interpretation
- Strong client relations abilities
- Compliance standards
- Cultural Sensitivity
Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Work from home optionFlexible work hoursTimeline
Income Maintenance Caseworker
Department of Public Welfare
05.1989 - 03.2009
Clerk/Typist
Pennsylvania Department Of Public Welfare
09.1975 - 05.1989
High School Diploma -
North Hills Senior High School
Some College (No Degree) - Labor Relations
Community College of Allegheny County
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