Summary
Overview
Work History
Education
Skills
References
Timeline
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Juliana Thompson

Fort Lauderdale,FL

Summary

Dedicated and versatile professional with over 10 years of experience in customer service, and human resources. Recognized for delivering exceptional service, fostering positive relationships, and improving business processes. Adept at managing multiple tasks with precision and maintaining compliance with regulations. Proficient in HR systems, office administration, and conflict resolution.

Overview

13
13
years of professional experience

Work History

Field Support Specialist I

Maxim Healthcare Services, Inc
Fort Lauderdale, FL
06.2024 - Current
  • Streamlined billing and payroll processes, reducing processing time by 20%.
  • Ensured 100% compliance with HIPAA regulations for Protected Health Information (PHI).
  • Managed office operations, handling an average of 50+ inbound calls per week and resolving inquiries in an efficient and professional manner.
  • Supported onboarding and credentialing for 25+ healthcare staff per quarter, improving staff readiness and service delivery.

Human Resources Generalist

Henderson Behavioral Health
Fort Lauderdale, FL
03.2023 - 04.2024
  • Reduced time-to-hire by 15% through process improvements in recruitment and applicant screening.
  • Managed and maintained 100% accuracy of HR records, processing 50+ employee background checks annually.
  • Improved employee satisfaction by 10%, as reflected in post-interview feedback surveys, through clear communication and support during the hiring process.
  • Ensured compliance with NECOS forms and employee documentation, eliminating 95% of discrepancies in audit reviews.

Intake Specialist

Chrysalis Health Center
Fort Lauderdale, FL
01.2021 - 12.2022
  • Processed 200+ intake assessments annually, ensuring timely eligibility determinations and client placements.
  • Verified Medicaid coverage for 85% of new clients, contributing to smoother service delivery.
  • Handled 50+ phone referrals weekly, converting 90% of inquiries into scheduled assessments, contributing to organizational growth.

Licensed Health Insurance Agent

NATIONS BENEFITS
Fort Lauderdale, FL
01.2020 - 12.2022
  • Increased sales by 30% through targeted marketing strategies, significantly expanding client portfolio.
  • Processed 200+ insurance applications annually, ensuring compliance with policy guidelines and accurate documentation.
  • Delivered clear and engaging product presentations, improving customer satisfaction scores by 15% year-over-year.
  • Maintained a 95% customer retention rate by establishing strong relationships and providing tailored policy recommendations.

Junior Recruiter

Connexion Point
Sunrise, FL
01.2017 - 12.2020
  • Reduced recruitment time by 20% through proactive sourcing strategies and better alignment of candidates with job roles.
  • Managed 40+ requisitions simultaneously, recruiting for positions across multiple departments.
  • Conducted 100+ interviews annually, providing comprehensive candidate summaries and improving hiring accuracy by 15%.
  • Collaborated with hiring managers to onboard 150+ employees successfully in a 12 month period.

Lifeguard / Swim Instructor /Front Desk Assistant

City Of Pompano Beach
Pompano Beach, FL
01.2012 - 12.2017
  • Ensured the safety of 500+ pool guests weekly, responding promptly and efficiently to emergencies.
  • Taught 150+ swim lessons per year, improving client proficiency and water safety skills.
  • Managed pool schedules and assisted with front desk operations, handling 30+ inquiries daily.

Education

Associate of Arts - Teaching – Exceptional Student Education

Miami Dade College
Miami, FL
04-2025

Bachelor of Science - Business – Leadership And Management Innovation

Miami Dade College
Miami, FL

Skills

  • Customer Service Excellence
  • Employee Onboarding & Credentialing
  • Office Administration & Scheduling
  • Data Entry & Record Keeping
  • Multi-line Phone System Management
  • HRIS & Background Screening
  • Staff Recruitment & Interview Coordination
  • Compliance & HIPAA Knowledge
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Public Speaking & Interpersonal Communication

References

References available upon request.

Timeline

Field Support Specialist I

Maxim Healthcare Services, Inc
06.2024 - Current

Human Resources Generalist

Henderson Behavioral Health
03.2023 - 04.2024

Intake Specialist

Chrysalis Health Center
01.2021 - 12.2022

Licensed Health Insurance Agent

NATIONS BENEFITS
01.2020 - 12.2022

Junior Recruiter

Connexion Point
01.2017 - 12.2020

Lifeguard / Swim Instructor /Front Desk Assistant

City Of Pompano Beach
01.2012 - 12.2017

Associate of Arts - Teaching – Exceptional Student Education

Miami Dade College

Bachelor of Science - Business – Leadership And Management Innovation

Miami Dade College

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