Juliana Thurman
Woodbridge,VA
Summary
Highly focused and ambitious Human Resources Coordinator bringing 7+ years of experience in key HR functions, spanning employee hiring, training, and development. Focused on relationship building and customer service. An astute and proactive problem-solver possessing elevated business and operations acumen honed through a progressive career history in diverse industries with a desire to take on new challenges. Possesses strong work ethic, adaptability, exceptional interpersonal skills, and a philanthropic background. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Customer Services Coordinator
Burke Healthcare Solutions
Burke, VA
06.2023 - 01.2024
- Partnered with leadership to bolster customer experience practices
- Ensured patient complaint resolution was met diligently
- Implemented an upbeat, welcoming, and empathetic culture
- Managed social media platforms to attract new customers and cultivate customer relationships
- Resolved billing and collections concerns
- Coordinated insurance authorizations, collected co-payments, and resolved discrepancies through eCW and Availity
- Registered new patients in accordance with HIPAA guidelines
- Created banners/ adverts/ social media marketing posters
- Cultivated positive relationships with patients to help the facility meet satisfaction scores and patients obtain the best possible care
- Displayed strong telephone etiquette, effectively handling difficult calls
- Organized special events such as holiday celebrations and community events
Talent Acquisition Specialist
Dell Technologies
Remote, VA
03.2021 - 02.2023
- Owned the recruiting cycle from the time the requisition was received to the time the candidate was on-boarded
- Met with Hiring Managers to identify job requirements, refine job posts, and streamline the hiring process
- Coordinated interviews with Hiring Managers / defined panels and candidates for best scheduling
- Facilitated new hire orientation sessions both in person and over the phone for the TA team
- Spearheaded ‘Meet Me in the Middle’ Team building internal projects and managed event logistics
- Thrived in a fast-paced environment, high-volume positions- constantly re-aligning priorities
- Exhibited exceptional customer service through refined communication
- Worked with cross-functional teams to achieve goals
Human Resources Coordinator
Premier Medical Group USA
Alexandria, VA
09.2020 - 12.2020
- Oversaw the daily workflow of recruiting, payroll, and onboarding team of 4 human
- Crafted Organizational Chart to reflect reporting channels, authority designation, current roles, and projects
- Participated in creating the Employee Handbook in collaboration with HR Director, creating content, editing, and proofreading
- Researched industry trends to inform compensation and performance strategies.
- Partnered with the Leadership team to understand and execute the organization's needs for current and future talent recruiting
- Bridged leadership and employee relations by addressing demands, grievances, or other concerns
- Maintained pay plan and benefits program together with HRIS team
Operations & HR Coordinator
The Wedding Ring Shop
Honolulu, HI
09.2019 - 05.2020
- Improved and organized the company's operational and hiring processes by streamlining tasks and documentation
- Conducted candidate selection, screening, and in-person interviews
- Managed digital hiring platforms and updated employment agencies about ongoing job openings
- Set up assessments for potential candidates and participated in the review and analysis of results for the selection of new hires with Caliber
- Initiated the company's online presence through employee reviews for recruitment efforts
- Assisted in retention planning with the Human Resources Manager
- Created accurate and timely event recap reports and daily sales reconciliation
- Managed inquiries and invoices with the remote accounting team
- Performed bank deposits and daily cash management
- Directed facility maintenance and other projects with contractors
Administrative Assistant
Staffing Solutions of Hawaii
Honolulu, HI
04.2019 - 09.2019
- Provided administrative support to the Branch Manager, including scheduling meetings and managing calendars
- Responded to over 50 phone calls and email inquiries/ day
- Organized and implemented team-building activities
- Improved communications and boosted morale during times of conflicts among the team
- Performed appropriate and timely follow-up in response to client service requests
- Organized buyer and seller paperwork with confidential documents
- Handled mail duties including FedEx and USPS, certified mail forms, and receipts
Manager, Educational Coordinator
Wizard Languages Centre
BR
02.2012 - 07.2016
- Managed Operations, HR department, and educational agenda
- Developed and implemented strategies to increase customer satisfaction and loyalty such as collaborating with local government and businesses to attract new students through workshops and presentations
- Coached, mentored, and trained team members to improve their job performance
- Implemented new technologies to streamline operations and improve customer satisfaction
- Created promotions and marketing materials on social media
- Provided support to teachers with lesson planning, instructional materials, and other resources
- Attended seminars, workshops, and conventions to remain current on educational methodology and participated in presenting at National Workshops for the Franchise
- Organized events, workshops and parent-teacher conferences
- Collected payments for processing by the accountant and performed other administrative tasks as needed
Education
Bachelor's Degree in Business -
Universidade Estácio De Sá
Florianopolis01.2015
Skills
- Leadership and team management
- Relationship Building
- Tactful and Diplomatic in Complaint Handling & Resolution
- Customer Service Excellence/ Customer Relationship Management (CRM)
- Training and Coaching
- Research and Due Diligence
- Cross-Functional Collaboration
- Project Coordination
- Social Media Management
- Verbal and Written Communication
- Diversity and Inclusion
Certificates
- Management & leadership skills: Impact & influence, 06/01/23- Choosing the most effective strategy to inspire and influence others to meet business objectives.
- Learning agility, 06/01/23- Learning and applying new information.
- Attention to detail, 05/01/23- Identifying differences in materials, following instructions, and detecting details among distracting information.
- Recruiting, 03/01/23- Managing the candidate sourcing and selection process.
- Filing & organization, 03/01/23- Arranging and managing information or materials using a set of rules.
- Supervisory skills: Motivating & assessing employees, 11/01/20- Motivating others to achieve objectives and identifying improvements or corrective actions.
- HR: Compensation & benefits, 07/01/20- Knowledge of compensation and benefits programs.
Languages
Portuguese
Native/ Bilingual
Affiliations
- Justice & Mercy| Aug 2023- Amazon Riverside Communities medical, dental, and food supply
- Continuous leader at religious organizations in worship and youth directing
Timeline
Customer Services Coordinator
Burke Healthcare Solutions
06.2023 - 01.2024
Talent Acquisition Specialist
Dell Technologies
03.2021 - 02.2023
Human Resources Coordinator
Premier Medical Group USA
09.2020 - 12.2020
Operations & HR Coordinator
The Wedding Ring Shop
09.2019 - 05.2020
Administrative Assistant
Staffing Solutions of Hawaii
04.2019 - 09.2019
Manager, Educational Coordinator
Wizard Languages Centre
02.2012 - 07.2016
Bachelor's Degree in Business -
Universidade Estácio De Sá