Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Juliana Trujillo

Juliana Trujillo

Phoenix,AZ

Summary

Offering a friendly and professional demeanor, ready to learn and excel in a dynamic restaurant environment. Bringing the understanding of effective table management and guest interaction, coupled with the ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in any server or bartender role.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server/Bartender

Longhorn Steakhouse
08.2024 - Current
  • Demonstrated strong multitasking skills by managing a 10-table section, the bar top, and handling to-go orders simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Church Street Cafe
05.2023 - 07.2024
  • Cultivated warm relationships with regular customers.
  • Serviced as many as 30 customers at once and ensured all their needs were met while managing a fast paced environment. Efficiently mixed alcoholic drinks in addition to serving food.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Consistently met and exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Server

Buffalo Wild Wings I
03.2024 - 05.2024
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Crew Member

Panera Bread
01.2021 - 08.2021
  • I serviced customers by making sandwiches, salads, and specialty drinks. I also interacted with customers at the drive through window and in the lobby. I especially learned how to work cohesively with others.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.

Key Holder

Steve’s Ice Cream and Java
02.2019 - 06.2021
  • I started as a crew member and earned a key holder position and opened and closed on my own. I helped customers, while learning time management and social skills, and serviced everyone. I memorized an entire menu of speciality drinks and catered to every customer’s needs.

Education

Bachelor of Arts - Journalism And Mass Communication

New Mexico State University
Las Cruces, NM
05-2024

Skills

  • Efficient time management
  • Collaboration
  • Leadership skills
  • Timeliness problem solving
  • Exceptional customer service
  • Guest engagement
  • Hospitality service expertise
  • Memory retention
  • Safe food handling
  • Menu memorization
  • High volume dining
  • Service prioritization

Certification

ServSafe Food Handling

ServSafe Alcohol Certification

Timeline

Server/Bartender

Longhorn Steakhouse
08.2024 - Current

Server

Buffalo Wild Wings I
03.2024 - 05.2024

Server

Church Street Cafe
05.2023 - 07.2024

Crew Member

Panera Bread
01.2021 - 08.2021

Key Holder

Steve’s Ice Cream and Java
02.2019 - 06.2021

Bachelor of Arts - Journalism And Mass Communication

New Mexico State University