Summary
Work History
Education
Skills
Languages
Timeline
Generic

Juliana Varela

Middle Village,NY

Summary

Proven Front Desk Receptionist at Attorney's offices, medical offices and Restaurant Food Server at Sophie's Cuban Cuisine, adept in customer service and office administration. Enhanced office workflow and guest satisfaction through effective problem-solving and time management. Skilled in handling confidential information and fostering positive relationships, demonstrating professionalism and attention to detail in high-volume environments. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Work History

Front Desk Receptionist

  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.

Restaurant Food Server

Sophie's Cuban Cuisine
12.2023 - 05.2024
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
  • Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
  • Displayed strong teamwork capabilities by assisting fellow servers in managing their sections when needed, fostering a positive work environment.

Education

High School Diploma -

Forest Hills High School
Forest Hills, NY
06.2000

Skills

  • Cash Handling
  • Time Management
  • Scheduling
  • Work Prioritization
  • Office Administration
  • Customer Service
  • Problem-solving skills
  • Appointment Scheduling
  • Telephone Etiquette
  • Office Organization
  • Filing
  • Listening Skills
  • Hospitality services
  • Confidentiality handling
  • File Organization
  • Sensitive information handling
  • Mail handling
  • Front Office Management
  • File Management
  • Scheduling appointments
  • Team Collaboration
  • Call Routing
  • Inventory Control
  • Office supplies inventory management
  • Multi-Line Telephone Systems
  • Supply Management
  • Mail Sorting
  • Mail distribution
  • Call forwarding
  • Data Entry
  • Call Answering and Routing
  • Records Maintenance
  • Team building
  • Attention to Detail
  • Professionalism
  • Courteous and Professional

Languages

Spanish
Native or Bilingual

Timeline

Restaurant Food Server

Sophie's Cuban Cuisine
12.2023 - 05.2024

Front Desk Receptionist

High School Diploma -

Forest Hills High School
Juliana Varela