Dedicated, results oriented ,self motivated driven individual with versatile skill set. Hands-on experience gained through personal projects and 12 years+ in the work force. Strong Positive teamwork ethic, problem-solving, and time-management and organization skills. Detail oriented Prepared to start career and make meaningful contributions with commitment and drive. Strong background in customer service and in real estate. Committed to property value while ensuring tenant satisfaction.
Dynamic Property Manager driving tenant satisfaction through excellent communication, effective problem resolution, and creative marketing strategies.
Overview
15
15
years of professional experience
Work History
Property Manager
Juliana Vazquez Avalos Properties
Goshen
05.2022 - Current
Creative authentic marketing
Drove out vision for the business
Creative funding
Bilingual services
Background checks
Showings
Increasing profits by decreasing costs
Move in and move out procedures
Optimizing cash flow to reinvest into the business to grow the portfolio.
Tenant screening and providing unique one on contracts to work with all type communities.
Oversaw tenant relations, ensuring timely communication and effective issue resolution.
Coordinated property maintenance schedules, optimizing service efficiency and tenant satisfaction.
Implemented rent collection processes, enhancing cash flow management across portfolio.
Streamlined rent collection processes, significantly reducing late payments.
Coordinated with legal counsel to handle eviction processes smoothly and professionally.
Coordinated property maintenance schedules to ensure timely repairs and enhance tenant satisfaction.
Managed tenant communications, addressing inquiries and concerns promptly to maintain positive relationships.
Negotiated contracts with vendors and service providers to secure competitive pricing and quality services.
Creative out sourcing to find great deals. Leading to strong long term networking relationships.
creative funding strategies to grow the portfolio
Analyzed comps to make strategic decisions regarding rental pricing and property improvements.
Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Followed up on delinquent tenants and coordinated collection procedures.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Managed multiple properties simultaneously,
Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Coordinated with legal counsel to resolve tenant disputes.
Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
Collaborated with real estate agents and brokers and built strong relationships
Fostered positive relationships with tenants and property owners, leading to high retention rates.
Enhanced security measures, significantly reducing incidents on property premises.
Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
Kept properties in compliance with local, state, and federal regulations.
Pdi Graphics Repair and Outside Unit Repair
Alliance
Elkhart, IN
03.2026 - 03.2026
repair for the graphics
small repairs on the outside od the unit
seal
cleaned inside the unit
worked well with others
Tear Down
Millenium Paint
Elkhart, IN
12.2025 - 03.2026
Removed mask after the unit was painted
Cleaned up over spray
Remove the mask from the Unit after it’s been painted
Fixed small repairs
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Worked flexible hours across the day shifts.
Developed and maintained courteous and effective working relationships.
Identified issues, analyzed information, and provided solutions to management.
Provided insightful resource management ideas to management.
Graphic Online and Offline / Repair
Forest River Puma 420
Goshen, IN
01.2021 - 05.2025
Graphics online and offline, slide out carry overs
Repairs and carried the radio for the graphics
Front clean and qc
Rough clean
Outside window cleaner
Helped bring in furniture
Installed small kitchens
Inistalled vents and toiletries
worked with blue prints and production schedules
came up with solutions to have a more smooth flowing work station.
helped metal pluggers, helped metal hangers, helped hang the insulation, helped offline slide outs with parts. and in all departments with small help when ever needed. helped run the wires on the offline slide out boxes.
worked with plant managers, groupleaders, sales represenatives and vendors to create a more budget friendly yet production effective stripper package.
worked with vendors to find creative solutions for bad or damaged product.
effectively worked with new production material while still meeting daily production.
Gave insightful input/ideas to come up with solutions to group leaders, plant managers, and assistants to create a better work flow , leading to a more fast paced production line and saving costs.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Organized and detail-oriented with a strong work ethic.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained strong, Postive, and effective working relationships through out all departments and all over the plant.
Demonstrated strong organizational and time management skills while managing multiple projects.
Worked well in a team setting, providing support and guidance.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across day shift and weekends, and holiday shifts.
Receptionist
Rent a Crane
Elkhart, IN
06.2019 - 12.2019
Managed front desk operations, ensuring efficient visitor check-ins and phone calls.
Assisted clients with inquiries, providing accurate information about crane rental services.
Maintained organized filing systems for client contracts and service agreements.
Data entry
Processed incoming payments and invoices, ensuring accuracy in financial transactions.
Developed positive relationships with clients, enhancing customer satisfaction and retention.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Responded to inquiries from callers seeking information.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Corresponded with clients through email, telephone, or postal mail.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Maintained confidentiality of information regarding clients and company.
Provided clerical support to company employees by copying, faxing, and filing documents.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Assisted with onboarding new clients and securing paperwork completion.
Maintained visitor log for entering and leaving facility for security purposes.
Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Pdi Repair
Fun Town Rv
Elkhart, IN
01.2018 - 01.2019
small inside pdi repairs
seal, putty
air tools, power tools
cleaned inside and outside of the units
worked well with others
Cefla Department
Master Brand Cabnetry
Goshen, IN
01.2015 - 01.2016
caught doors off the machinery and placed them in the correct place.
read panel orders and pulled the diffrent types of panels prepping them for the saw cutters
sanded the doors before they went into the oven.
Skilled at working independently and collaboratively in a team environment.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Worked flexible hours across shifts
Cashier
Tacos El Portal Taco Truck
Goshen, IN
01.2014 - 01.2015
Processed customer transactions efficiently using cash register and atm machines
Assisted in training new team members on operational procedures and customer service standards.
customer service in a small fast paced enviorment
Provided exceptional customer service, fostering repeat business and positive experiences
food perpetration and restock
positive attitude creating repeat customers
Receptionist
#1 Insurance by Ron Davis
Elkhart, IN
01.2012 - 01.2013
Managed front desk operations, ensuring efficient visitor check-in and phone call handling.
Maintained organized filing systems for client contracts and service agreements.
Processed incoming payments and invoices, ensuring accuracy in financial transactions.
Developed positive relationships with clients, enhancing customer satisfaction and retention.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Organized, maintained and updated information in computer databases.
Operated multi-line telephone system to answer and direct calls.
Handled assignments independently with good judgement and critical thinking skills.
Sorted, received, and distributed mail correspondence between departments and personnel.
Collected and distributed messages to team members and managers to support open communication and high customer service.s
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Responded to inquiries from callers seeking information.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Corresponded with clients through email, telephone, or postal mail.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under deadlines.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Managed multiple tasks and met time-sensitive deadlines.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Maintained confidentiality of information regarding clients and company.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Provided clerical support to company employees by copying, faxing, and filing documents.
Assisted with onboarding new clients and securing paperwork completion.
Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Improved data privacy compliance with meticulous management of sensitive information.
Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Reduced waiting times for visitors by implementing more efficient check-in process.
Enhanced visitor experience by providing detailed information and assistance as needed.
Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Helped interpret for the hispanic bail bonds along side ron davis.
Hostess
Hoppers Pike Street Grill
Goshen, IN
01.2011 - 01.2012
Welcomed guests and managed seating arrangements to optimize flow and reduce wait times.
Assisted in training new staff on customer service standards and operational procedures.
Coordinated with kitchen and bar staff to ensure timely food and beverage service.
Handled reservations using OpenTable, ensuring accurate booking and guest preferences were noted.
Managed guest inquiries and concerns, providing solutions to enhance dining experience.
Maintained cleanliness and organization of dining area, adhering to health and safety standards.
Collaborated with management to implement promotional events, boosting customer engagement.
Developed strong relationships with regular customers, enhancing loyalty and repeat business.
Answered customer questions about hours, seating, and menu information.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Answered phone calls to take orders, give information and document reservations.
Completed daily side work and opening and closing duties without fail.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Seated patrons based on guest preferences and seating availability.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Backed up servers by checking on tables and retrieving items for guests.
Provided patrons with estimated waiting times during peak service hours.
Opened and closed seating sections according to volume of guests.
Minimized customer service complaints by expertly managing customer expectations during busy periods.
Promoted business loyalty by fostering positive customer relationships.
Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Advised customers about special offerings and menu items to help drive sales.
Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Input orders accurately into POS terminal, split bills and accepted payments.
Took initial drink orders and relayed information to wait or bar staff.
Education
High School Diploma -
Goshen High School
Goshen In
Skills
innovative
Friendly, positive attitude,
always striving to improve quotas and in all areas
Attention to detail and processes, and always strivng to improve
Teamwork and collaboration, making sure we reach our goals while working as a team
great customer service and more than happy work with everyone
Able to find the problem and come up with creative solutions