Juliana Villarreal

Fred Loya Insurance

Tucson, AZ

04.2013 - Current

Used change methodologies to increase sales and led projects for increased productivity.
Drafted statements of loss to summarize payments, underlying policy coverages and damages.
Reviewed completed work to verify consistency, quality, and conformance.
Interviewed prospective employees and provided input to HR on hiring decisions.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
Interpreted and communicated work procedures and company policies to staff.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Evaluated individual and team business performance and identified opportunities for improvement.
Managed office inventory and placed new supply orders.
Produced thorough, accurate and timely reports of project activities.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Created, maintained, and updated employee handbooks and other HR documents.
Prepared payroll records for submission to HR department.