Juliana Watson
McLean,VA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Hardworking team member skilled at counting money, processing payments and building relationships. Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Friendly and engaging employee with history of delivering excellent customer service in busy retail settings. Dependable team member trained in register operations and customer service. Goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
2
2
years of professional experience
Work History
Cashier
Cafe Levantine
McLean, VA
06.2024 - Current
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Resolved customer complaints professionally in accordance with company policy.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Restaurant Hostess
Capri Ristorante Italiano
McLean, VA
06.2022 - 10.2024
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Informed kitchen staff of any special orders or dietary restrictions.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Adhered to all safety regulations set forth by the restaurant management team.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Verified accuracy of orders before delivering them to customers' tables.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Greeted customers and escorted them to their tables.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Education
Mclean High School
Mclean, VAMehmet Emin Resulzade Anadolu Lisesi
Ankara, TurkeyFoxcroft School
Middleburg, VASkills
- Payment Processing
- Cash Handling
- POS Systems
- Drawer balancing
- Payment Collection
- Cash Register Operation
- Customer Assistance
- Customer Service
- Records Maintenance
- Expense Tracking
- POS system operations
- Cash Drawer Balancing
- Complex Problem-Solving
- Conflict Resolution
- Guest inquiries
- Cash Management
- Written and verbal communication
- Order Taking
- Order Verification
- Inventory Management
- Sales expertise
- Product Knowledge
- Cleaning and sanitizing
- Ordering and stocking
- Money Handling
- Merchandise Restocking
- Credit and cash transactions
- Organizational abilities
- Time management skills
- Daily Reporting
- Customer service excellence
Affiliations
- Very adaptable, quick learning, and confident individual from living abroad in South Korea, Italy and Turkey
- Knowledge of Turkish, Italian, and French on varying levels
- Very social and enthusiastic individual
- Well developed problem solving skills due to being the middle child of 5
Languages
Italian
Limited
French
Elementary
Turkish
Limited
Accomplishments
- Hardest working athlete of the month in my cross country team
- Received a scholarship from the State Department to study a year abroad in high school
- Chosen to mentor middle school students and educate them on how to excel in high school
Timeline
Cashier
Cafe Levantine
06.2024 - Current
Restaurant Hostess
Capri Ristorante Italiano
06.2022 - 10.2024
Mclean High School
Mehmet Emin Resulzade Anadolu Lisesi
Foxcroft School