Juliana Wolf
Kalama,WA
Summary
A performance-driven and results-oriented dental executive with extensive experience in executive and managerial leadership, acquisitions/integrations, project management, personnel supervision, office management of single/multiple providers, and setting operational guidelines and expectations in a growth-oriented DSO environment. Specializing in conflict resolution, office efficiency, P & L management, and organic/acquisitive business growth.
For nearly two decades, I have been a key leader in the DSO environment, as a manager and executive for nearly 17 of those years. Over this time, I have outperformed in every position I have held, rising to Office Manager, Regional Manager, Revenue Cycle Manager, Chief Operations Officer (reporting to the CEO and the Board of Managers) during the past decade and recently as a Vice President of Operations.
Overview
19
19
years of professional experience
Work History
Vice President of Operations
Salt Dental Collective
11.2021 - Current
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and productivity creating schedule time efficiencies for providers and clinical staff.
- Increased company profits through performance optimization strategies and efficiency improvements ending 2022 88K over our growth EBITA target.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Established performance goals for department and outlined processes for achievement.
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Drove team engagement to achieve aggressive company targets.
- Drove short-term and advanced promotional initiatives and planning processes to drive growth, patient experience, and bottom-line results.
Chief Operating Officer
Smiles Dental Group
10.2004 - 11.2021
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals for.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Refined organizational structure to consolidate, streamline, and delineate necessary functions.
- Led operational oversight and budgetary supervision for 23 locations.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Initiated strategy to drive company growth and increase market share and profitability.
- Directed technological improvements, reducing waste and business bottlenecks.
- Devised and presented business plans and forecasts to board of directors.
Skills
- Strategic Planning
- Adaptable and Flexible
- Profit and Loss
- Critical Thinking
- Project Oversight
- Complex Problem-Solving
- Performance Optimization Strategies
- Profit Objectives
- Change and Growth Management
- Policy and Procedure Development
- Coaching and Mentoring
- Motivational Leadership
Additional Information
- Managing egos and difficult personalities in a professional manner to ensure organizational goals and objectives are met.
- Problem solving in tense or emotionally charged situations.
- Turnarounds of underperforming managers, providers and teams.
- Spends time identifying all stakeholders necessary and meets or connects with all of them, neglecting no one to shape a collective consensus.
- Identifies opportunities to build relationships that will help others achieve their objectives and reaches out to those people and new team members.
- Negotiates with a genuine give-and-take approach, acting as a peer with providers and understanding how to earn influence with them to ensure that decisions feel shared.
- Communicating in a detailed manner to ensure accuracy of what is read and/or heard by my team.
- Communicates long-term direction and collaborates with team on how to reach it.
- Delegates strategic objectives to the whole team with clear and explicit intent.
- Sets up systems and practices to reinforce independent and open communication among the team members.
- Holds people accountable for their commitments, providing clarity and follow up to ensure execution.
- Working under multiple, tight deadlines.
- Recruiting for leadership positions.
- Flexibility/assessing challenges and working around an issue if the problem cannot be removed.
Timeline
Vice President of Operations
Salt Dental Collective
11.2021 - Current
Chief Operating Officer
Smiles Dental Group
10.2004 - 11.2021
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