Summary
Overview
Work History
Education
Skills
Relevant Volunteer Experience
References
Timeline
Generic

Juliana Zuniga

Pacifica,CA

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 7 years of relevant work experience to your team.

Overview

16
16
years of professional experience

Work History

Patient Access Representative

Stanford Children's Hospital
06.2022 - Current
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Trained new staff on hospital processes and procedures.

Paraprofessional 1

HILLSIDE PRESCHOOL
10.2021 - 06.2022
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Collaborated with teachers to develop and implement individualized education plans for students with special needs.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.

Manager

SAFEWAY
08.2016 - 10.2021
  • Manage daily schedules, including breaks, start and end times, and delegate tasks in order to maintain maximum efficiency
  • Responsible for money transactions (Western Union, money orders)
  • Customer service and satisfaction
  • Bookkeeping management, i.e
  • Running/sharing various reports
  • Responsible for ordering merchandise based on current stock
  • Radio Frequency (RF) Scanner proficient.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.

MEDICAL ASSISTANT, intern

DINUBA MEDICAL CENTER
09.2010 - 11.2010
  • Obtain Vitals and determine reason for patient visit and document in chart
  • Injections, Ear Lavage, Urinalysis, Venipuncture, Autoclave Instruments, EKG, Dress wounds, Cast Removal, Pulse oximetry, PAP’s, Pelvic Exams, incision and drainage
  • Prepare patient for practitioner by obtaining all necessary lab reports and having patient undress appropriate to the necessary exam
  • Check medications in drug room for expiration date and dispose of medications when expired
  • Authorize drug refills and provide prescription information to pharmacies.

CUSTOMER SERVICE

PANDA EXPRESS
07.2008 - 09.2010
  • Performs routine food service activities according to established operational policies and procedures
  • Provided customer service in a friendly manner by taking their food orders and meeting needs that were requested
  • Attention to detail in food service quality and cleanliness
  • Assist in ensuring a clean, safe and well-organized restaurant.

CUSTOMER SERVICE

BURGER KING
05.2008 - 09.2010
  • Working with guests and fellow associates, posed good communication and interpersonal skills
  • Cleans and stocks customer eating areas, work stations, and equipment
  • Greets all customers with a smile and friendly greeting and follows all customers policies and procedures
  • Take food and drink orders and receive payment from customers.

Education

Medical Assistant -

Kaplan College
Clovis, CA
01.2010

High School Diploma -

Mar Vista High School
Imperial Beach, CA
06.2007

Skills

  • Responsive to Needs of Staff and Students
  • CPR Certified
  • Problem-Solving
  • Multitasking and Organization
  • Appointment Scheduling
  • HIPAA Compliance
  • Registration and Admissions
  • Patient Check-In
  • Insurance Verification
  • Customer Service
  • Scheduling Diagnostic Procedures
  • Pre-Admission Requests
  • Certified Medical Assistant
  • Spanish Fluency
  • Microsoft and Google platforms proficient
  • HIPPA & OSHA
  • Medical Terminology
  • Phone and Email Etiquette
  • Eligibility Determination
  • Information Collection
  • Team Collaboration
  • Relationship Building
  • Payment Processing
  • Money Handling
  • Telephone Etiquette
  • Professionalism
  • Attention to Detail
  • Delegate and Follow Procedures for Internal Processes
  • Currently a Member of Management
  • Registration Management

Relevant Volunteer Experience

Ocean Shore Elementary, Pacifica, CA, 08/2015, present, Special Projects Coordinator - coordinating things like gift basket coordination, POD Coordinator - working with small groups of students in specific, targeted areas, Math aide - work with students to provide extra support with math, Art coordinator - Planning and gathering supplies for art projects, and provide art instruction to students, Library Volunteer - Coordinate library visits for students, Field Trips Coordinator - help the school with planning for field trips

References

  • Brooke Crosby, Assistant Director of Special Education, SSFUSD, 479-427-1887
  • Carmen Ryan, Court Clerk, Porterville Courthouse, 559-560-6214
  • Christina Jackson, Administrator, Pacifica Co-op Preschool, 650-222-5124

Timeline

Patient Access Representative

Stanford Children's Hospital
06.2022 - Current

Paraprofessional 1

HILLSIDE PRESCHOOL
10.2021 - 06.2022

Manager

SAFEWAY
08.2016 - 10.2021

MEDICAL ASSISTANT, intern

DINUBA MEDICAL CENTER
09.2010 - 11.2010

CUSTOMER SERVICE

PANDA EXPRESS
07.2008 - 09.2010

CUSTOMER SERVICE

BURGER KING
05.2008 - 09.2010

Medical Assistant -

Kaplan College

High School Diploma -

Mar Vista High School

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Juliana Zuniga