Juliana Calvillo
San Jose,CA
Summary
To obtain a Receptionist/Customer Service position Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
14
14
years of professional experience
Work History
Customer Service/Sales Associate
Citti's Florist
01.2015 - Current
- Answering phones and taking messages
- Collecting payments via entering credit card information into POS
- Key holder for multiple stores
- Responsible for opening and closing
- Responsible for training new sales associates
- Inventory of products coming in
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Collaborated with team members to achieve monthly sales targets.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Customer Service Rep
Perfect Shine Housekeeping
01.2015 - 12.2015
- Booked appointments and data entry
- Answered phones and took messages
- Collected payments via entering credit card information into POS
- Confirmed staff assignments and provided directions via Mapquest
Intern
Sacred Heart Community Service
01.2015 - 12.2015
- Met and greeted clients
- Checked eligibility
- Provided groceries to individuals in need
- Cleaned and restored order in work area
Caregiver
San Francisco Consortium
01.2013 - 12.2013
- Helped clients with daily functioning
- Took clients to and from appointments
- Cooked meals and thoroughly cleaned home and personal clothing of clients
- Made sure that clients took medications
- Took clients shopping or went shopping for clients
Crew Maintenance Worker
San Francisco Clean City
01.2012 - 12.2012
- Cleaned and removed debris from downtown San Francisco sidewalks, gutters, and tree wells
- Operated two-way radio to report illegal dumping and hazardous waste to supervisor
- Answered questions and gave directions to tourists and members of the community
Driver Helper
UPS
01.2011 - 12.2012
- Delivered packages throughout San Francisco
- Responsible for communicating and meeting driver at new location each morning
- Followed delivery protocol, if resident was not home, responsible for filling out slips correctly
- Able to lift 40-plus pounds, displayed this when loading and unloading packages from truck
- Performed excellent customer service; always cordial to residents when making a delivery
Education
GED -
Milpitas Adult Education
Milpitas, CASkills
- Over 10 years of customer service experience
- Bilingual - English and Spanish, speak, read and write
- Computer literate, skilled in the use of MS Word, Excel, Outlook and Internet
- Ability to manage others effectively; communicate well with employees
- Possess public speaking and leadership skills
- Problem-solving skills
- Multi-tasking strength
- Exceptional customer service
- Sales expertise
- Professional demeanor
Languages
Spanish
Professional Working
Timeline
Customer Service/Sales Associate
Citti's Florist
01.2015 - Current
Customer Service Rep
Perfect Shine Housekeeping
01.2015 - 12.2015
Intern
Sacred Heart Community Service
01.2015 - 12.2015
Caregiver
San Francisco Consortium
01.2013 - 12.2013
Crew Maintenance Worker
San Francisco Clean City
01.2012 - 12.2012
Driver Helper
UPS
01.2011 - 12.2012
GED -
Milpitas Adult Education
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