Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juliana A. Guzman

Riverside,CA

Summary

Compassionate IHSS Care Provider with significant expertise in providing personal care and assistance to elderly and disabled individuals. Strengths include adeptness at managing medication schedules, performing light housekeeping duties, and preparing nutritious meals. Notable for improving patient quality of life through attentive, personalized care in previous roles. Reliable Teller recognized for high productivity levels and efficiency in completing tasks. Possess specialized skills in customer service, cash handling, and transaction accuracy. Excel at communication, problem-solving, and time management, ensuring smooth and efficient operations in fast-paced environments. Attentive Teller with many years of experience in customer support and problem solving. Personable communicator talented in building rapport with customers and upselling bank products and services. Careful to maintain client confidentiality and bank security standards. Skilled Teller with background in financial transactions and customer service. Strong understanding of banking regulations and compliance procedures. Proficient in cash handling, cross-selling bank products and maintaining high levels of customer satisfaction. Previously contributed to improvement of branch sales through effective client relationship management. Goal-focused Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and productivity as well as achieving branch goals. Skilled professional brings strong people skills to customer interactions. Honest, hardworking demeanor paired with always-accurate money-counting. Expertly meets new challenges with attention to detail and team spirit. Well-honed banking knowledge. Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals. Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

23
23
years of professional experience

Work History

IHSS Care Provider

Barbara Lussier
Riverside, CA
06.2023 - Current
  • Assisted clients with daily living activities and personal care tasks.
  • Monitored client health and reported changes to family or healthcare providers.
  • Provided companionship and emotional support to enhance client well-being.
  • Communicated effectively with clients, families, and healthcare professionals.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Improved patient outlook and daily living through compassionate care.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.

Bank Teller

Wells Fargo & Company
Riverside, CA
07.2014 - 06.2023
  • Processed customer transactions accurately and efficiently.
  • Assisted customers with account inquiries and service requests.
  • Maintained cash drawer integrity through regular reconciliation.
  • Educated customers on banking products and services available.
  • Collaborated with team members to enhance customer service experience.
  • Conducted routine audits to ensure compliance with bank policies.
  • Resolved customer issues promptly and effectively, ensuring satisfaction.
  • Cross-sold bank services to meet customer needs and preferences.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Performed cash handling duties including counting currency, coins and checks.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Explained bank services, financial products and applicable fees to customers.
  • Provided assistance to other tellers during peak business hours as needed.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Prepared reports on transaction activity for management review.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.

Assistant Manager

Advance America
Perris, CA
10.2012 - 10.2014
  • Managed daily operations to ensure compliance with company policies and procedures.
  • Trained and supervised team members to enhance customer service skills.
  • Assisted in creating and implementing promotional campaigns to boost sales.
  • Conducted regular audits of financial transactions for accuracy and security.
  • Oversaw inventory management processes to maintain stock levels efficiently.
  • Resolved customer inquiries and complaints to improve satisfaction levels.
  • Developed training materials for new hires on company protocols and systems.
  • Collaborated with management to identify areas for process improvement initiatives.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Ensured compliance with safety regulations and company policies.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Managed customer service inquiries and complaints in a timely manner.

Bank Teller

Wells Fargo & Company
Riverside, CA
09.2007 - 07.2012
  • Processed customer transactions accurately and efficiently.
  • Leveraged customer service and sales abilities to consistently meet performance goals.
  • Reported daily averages and shortages to operations department.
  • Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
  • Performed special services for customers, ordering bank cards and checks.
  • Received and counted daily inventories of cash, drafts and checks.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
  • Developed strong relationships with customers to ensure repeat business.
  • Participated in weekly training sessions to stay abreast of changes in banking regulations.
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.

Cashier

Teriyaki Plus
Riverside, CA
06.2002 - 08.2007
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and payment options.
  • Maintained cleanliness and organization of checkout areas throughout shifts.
  • Collaborated with team members to enhance customer service experience.
  • Handled cash, credit, and debit transactions accurately and securely.
  • Managed inventory by restocking shelves and ensuring product availability.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Provided exceptional customer service in a fast-paced environment.

Education

High School Diploma -

Riverside Poly High School
Riverside, CA
06-2005

Some College (No Degree) - General Studies

RCC
Riverside

Skills

  • Personal care
  • Medication management
  • Health monitoring
  • Meal preparation
  • Light housekeeping
  • Client communication
  • Customer service
  • Team collaboration
  • Conflict resolution
  • Time management
  • Problem solving
  • Companionship support
  • Emotional intelligence
  • Adaptability
  • Compassionate caregiving
  • Adaptable approach
  • Vital signs monitoring
  • Respiratory care
  • Nutrition management
  • Patient care
  • Case management
  • Ambulation techniques
  • Interpersonal communication
  • Home safety assessments
  • Nutritional meal preparation
  • Personal hygiene assistance
  • Wound care
  • Chronic disease management
  • Safety procedures
  • Client safety and first aid
  • Progress documentation
  • Pain management
  • Medical terminology and equipment
  • Cash handling
  • Transaction processing
  • Banking regulations
  • Account management
  • Sales techniques
  • Effective communication
  • Data entry
  • Attention to detail
  • Client relationship management
  • Sales and Cross-selling
  • Confidentiality and discretion
  • Fraud detection proficiency
  • Investment product sales
  • Inventory management background
  • Excellent communication skills
  • Risk management evaluation background
  • Rapid 10-key data entry
  • International finance
  • Spanish speaking
  • Financial services
  • Inventory management
  • Sales support
  • Team leadership
  • Employee training
  • Process improvement
  • Regulatory compliance
  • Point-of-sale systems
  • Financial reporting
  • Store opening and closing
  • Team management
  • Coaching and mentoring
  • Empathy and patience
  • Multitasking and organization
  • Data entry accuracy
  • Retail merchandising
  • Store policies enforcement
  • Deposit preparation
  • Workflow optimization
  • Punctual and reliable
  • Problem-solving
  • Workload prioritization
  • Adaptability and dependability
  • Product restocking
  • Merchandise zoning
  • Report generation
  • Accounting software
  • Critical thinking
  • ID verification
  • Call response and transfer

Languages

Spanish
Native/ Bilingual

Timeline

IHSS Care Provider

Barbara Lussier
06.2023 - Current

Bank Teller

Wells Fargo & Company
07.2014 - 06.2023

Assistant Manager

Advance America
10.2012 - 10.2014

Bank Teller

Wells Fargo & Company
09.2007 - 07.2012

Cashier

Teriyaki Plus
06.2002 - 08.2007

High School Diploma -

Riverside Poly High School

Some College (No Degree) - General Studies

RCC
Juliana A. Guzman
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