JULIANA MAYO
Hollywood,CA
Summary
Diligent, client-focused with a solid background in Customer Service, Retail and Administration. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
7
7
years of professional experience
Work History
ASSISTANT MANAGER
Language Systems International
Downtown, CA
09.2018 - 03.2019
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Provide administrative support and logistical support to DSO
- Serve as liaison between students, staff
- Organize orientation and training of new staff members
- Review and approve office supply acquisitions
- Handle customer inquiries and complaints
- Planned team-building exercises to increase employee performance and job satisfaction
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
INTERNATIONAL STUDENT ADVISOR
Language Systems International
Downtown, CA
07.2018 - 09.2018
- Advising students about application process (student visas-issuing required documents)
- Helping to choose right English Program based on their needs, expectations
- Introducing to school, immigration and program rules
- Organizing new student's orientation
- Working closely with Academic Department to meet every student need
- Listening to students and helping them adapting to new environment
- Answering emails, phone calls, helping with remote learning
INTERNATIONAL STUDENT ADVISOR
Mentor Language Institute
Hollywood, CA
03.2017 - 06.2018
HOUSING COORDINATOR
U.S. Support Services
Beverly Hills, CA
03.2016 - 01.2018
- Recruitment, selection and orientation of host families
- Completing profiles for each family and screening families to ensure families meet criteria to host and have completed recent police background check
- Matching students with appropriate host families
- Placing international students into dormitories
- Collecting payment / sending payment to host families
- Arranging check-in/check-out from both dormitories and host families
- Growth and management of host family database
- Organization of monthly activities
- Handling of daily inquiries by host families
ACCOUNTING ASSISTANT
HOTEL INTERSUR RECOLETA
Buenos Aires, Argentina
01.2015 - 05.2015
- Provide administrative support to Accountant, General Manager and served as personal assistant
- Screening calls, managing calendars, composing documents, organizing offices for efficiency and responsible of office supplies
- Organizing, planning, and prioritizing work
- Responsible of light correspondence.
- Investigated daily variances and corrected errors to resolve discrepancies
STORE MANAGER
DELAOSTIA
Buenos Aires, Argentina
03.2010 - 02.2013
- Sales and inventory management
- Overall store management and supervision
- Employee recruiting and training
- Cash flow management
- Merchandise transfers
Education
2 Years - PSYCHOLOGY
Universidad Catolica Argentina
Puerto Madero, Buenos Aires, ArgentinaSkills
- Decision Making
- Staff Scheduling
- Customer Service Management
- Training Management
- Administrative Management
- Assignment Delegation
- Budget Control
- Human Resources Oversight
- Problem Anticipation and Resolution
- Policy Development and Enforcement
- Customer Relations
Languages
Spanish
English
Languages
Spanish
Timeline
ASSISTANT MANAGER
Language Systems International
09.2018 - 03.2019
INTERNATIONAL STUDENT ADVISOR
Language Systems International
07.2018 - 09.2018
INTERNATIONAL STUDENT ADVISOR
Mentor Language Institute
03.2017 - 06.2018
HOUSING COORDINATOR
U.S. Support Services
03.2016 - 01.2018
ACCOUNTING ASSISTANT
HOTEL INTERSUR RECOLETA
01.2015 - 05.2015
STORE MANAGER
DELAOSTIA
03.2010 - 02.2013
2 Years - PSYCHOLOGY
Universidad Catolica Argentina
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