Juliana Coculo
Trenton,NJ
Summary
Dedicated candidate with extensive experience providing support to animals. Skilled in monitoring animal vitals and meeting task deadlines. Highly organized and works well in team environments.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Center For Animal Referral And Emergency Services
06.2019 - 08.2020
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
Foster and Adoption Coordinator
Philadelphia Animal Welfare Society
01.2019 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced staff efficiency by implementing a centralized database for client information, resulting in easier access to vital records and improved case management capabilities.
- Improved animal well-being by providing daily care, including feeding, grooming, and exercising.
- Cared for over twenty animals by feeding and bathing, taking dogs for walks, cleaning litter boxes, and supervising playtime.
Education
Associate of Science - Veterinary Technology
Penn Foster
Online10.2026
Master of Business Administration -
Thomas Jefferson University
Philadelphia, PA01.2020
Bachelor of Science - Marketing
Thomas Jefferson University
Philadelphia, PA08.2019
Skills
- Problem-solving abilities
- Client Communication
- Patient restraint
- Prescription Filling
- Critical Thinking
- Computer Proficiency
Hobbies
Training my two Belgian Mainois:
NACSW Scent Work
Agility
Timeline
Customer Service Representative
Center For Animal Referral And Emergency Services
06.2019 - 08.2020
Foster and Adoption Coordinator
Philadelphia Animal Welfare Society
01.2019 - 06.2019
Associate of Science - Veterinary Technology
Penn Foster
Master of Business Administration -
Thomas Jefferson University
Bachelor of Science - Marketing
Thomas Jefferson University
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