Summary
Overview
Work History
Education
Skills
Accomplishments
mixed martial arts,
Timeline
GeneralManager
JULIANA JEWELZ GOMEZ

JULIANA JEWELZ GOMEZ

Oxnard,CA

Summary

Dedicated employee with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in english with solution-oriented approach. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level automotive position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience

Work History

Front Desk Receptionist

Holiday Inn Express Hotel Suites
Ventura , CA
03.2022 - Current


  • Is able to set up and maintain room inventory accuracy to meet weekly goals
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Collected room deposits, fees and payments.
  • Used internal software to process reservations, check-ins and check-outs.

Front Desk Agent

Best Western Plus
Ventura, CA
08.2021 - 01.2022
  • Check guests in and out according to proper procedures
  • Obtain proper credit is established for every guest upon check in and at time of bucket check
  • Operation of Visual Matrix property management system to properly post all charges to guest and desk folios
  • Responsible for handling credit card and direct bill transactions according to procedure
  • Basic knowledge in taking or changing a reservation in the terminal
  • Operation of PBX system
  • Completion of all reports, i.e
  • VIPs list, high balance, check outs/ready rooms, room charges am/pm, discrepancy reports, am/pm housekeeping reports, bucket check
  • VIP’s are handled properly
  • Ensure policy for safe deposit boxes.
  • Perform additional duties as required by management
  • Keep the current count maintained and balance with reservations
  • Make sure the bucket is kept current at all times
  • Ensure daily reservations are blocked as necessary
  • Use selective selling in order to maximize revenue
  • Read Sales Group List daily to familiarize yourself with incoming/outgoing groups
  • Read Log Book/Email daily to familiarize yourself with activities of prior shifts
  • Process all guest reservations and confirmation
  • Process cancellations, revisions and information up-dates or changes
  • Assist reservation manager in handling group bookings and conventions
  • Answer letters, phone calls and take/give messages

Field Technician Sound Security

Advantage Technology, Inc
Port Hueneme, CA
07.2020 - 12.2022
  • worked beside Inventory Department and supported admin with all tasks and assignments in order to accomplish its goals and the company’s goals
  • Works to support other departments on SDTS within the company and to accomplish company goal.
  • Able to write, speak and understand English and able to write clear, detailed reports
  • Able to complete hourly paperwork documenting meter readings and security observations, activities and actions completed
  • Establishes as a leader with proven abilities and skills.
  • Required to get underway to support mission operations
  • Worked beside admin with planning to resolve inventory issues, work order problems, and bills of material errors
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity
  • Performed annual service visits and completed preventative maintenance on all systems.
  • Kept detailed records of field measurements and data.
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.

Hospitality Team Member

The Red Lobster
Ventura, CA
10.2019 - 03.2020
  • Established food orders from guests at the bar and recommended beverage pairings to go with their meal, which boosted spending by an average of $10 per customer
  • Serve guests in a timely hospitable manner to ensure positive guest experience
  • Proven ability to assess, anticipate and meet multiple guests' requirements simultaneously while maintaining high standards of quality
  • Maintains proper and adequate set-up of bar:This includes requisitioning and stocking of all beers, wines, spirits, paper products, straws, and stirrers, condiments and produce based on projections from daily functions sheet
  • Checked identification to enforce age regulations for alcoholic beverages.

Service Representative Night

24 Hour Fitness Super Sport
Ventura, CA
10.2018 - 12.2019
  • Help keep organizations safe and secure with vigilance toward external communication interactions
  • Greeting and welcoming guests and providing them with a positive first impression of organization
  • Directing guests and answering their questions
  • Answering telephone; taking and relaying messages; providing information to callers
  • Complying with procedures, rules, and regulations on keeping a safe and clean reception area
  • Responsible for delivering 24 Hour Fitness Service Promise; contribute to running clean, friendly and well maintained club, and executing team members/guests Service Representative Night (SRN) Member Check in/Customer Service
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Bartender/Server

Waters Edge Restaurant
Ventura, CA
02.2018 - 03.2019
  • Lead other team members via motivation delegation and instruction
  • Support general managers in managing restaurant operations and ensuring smooth service
  • Consistently keep bar and work area clean and sanitary in compliance with bar standards and local, state, and federal laws
  • Assess guest demeanor and identify when to call behavior to attention of the security/surveillance
  • Gave prompt, efficient, friendly, and quality service at all times
  • Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors
  • Effectively handled customer complaints and special requests
  • Operated credit card machines correctly and quickly
  • Promoted upcoming food specials, weekly band nights.

Bartender/Server

The Patio/Player's Casino
Ventura, CA
02.2017 - 11.2018
  • Consistently keep the bar and work area clean and sanitary in compliance with bar standards and local, state, and federal laws
  • Assess guest demeanor and identify when to call behavior to attention of the security/surveillance
  • Cleaned and stocked all glassware, assisted with beverage service and transported dishes to the kitchen
  • Sliced and pitted fruit and filled ice bins with crushed or cubed ice
  • Maintaining appropriate stock levels of beverages and condiments and ensuring that low inventories are handled immediately
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Server/Hostess

O-Sabi Japanese Restaurant
Ventura, CA
04.2013 - 08.2016
  • Answer telephone calls, give directions, take phone orders and respond to inquiries and transfer calls
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
  • Prepare cash receipts after establishments close, and make ‘deposits' to the restaurant manager
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by 15%
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Education

GED -

Ventura Adult And Continuing Education
Ventura, CA
06.2011

Skills

  • Performance improvement
  • Excellent
  • Beverage preparation
  • Excellent work ethic
  • Cultural awareness
  • Data management
  • Analytical skills
  • Teamwork
  • Customer Complaint Resolution
  • Accounting Techniques
  • Instrument Troubleshooting
  • Document Flow Coordination
  • Equipment Configuration
  • Data Transmissions Systems
  • Technical Analysis
  • Work Orders
  • Maintaining Clean Work Areas
  • Technician Assistance
  • Field Recording
  • Microsoft Excel
  • Computer Proficiency
  • Data Research and Analysis
  • Call Answering and Routing
  • Multi-Line Telephone Skills

Accomplishments

  • VACE - Ventura, CA
  • Food Handlers, eFoodHandlers, www.cafoodhandlers.com, Exp
  • Accomplishments
  • Supervised team of bar staff at Waters Edge
  • Trained and completed basic firefighter training in San Diego

mixed martial arts,

Passionate and Focusing on my self-defense training & Fitness.



Timeline

Front Desk Receptionist

Holiday Inn Express Hotel Suites
03.2022 - Current

Front Desk Agent

Best Western Plus
08.2021 - 01.2022

Field Technician Sound Security

Advantage Technology, Inc
07.2020 - 12.2022

Hospitality Team Member

The Red Lobster
10.2019 - 03.2020

Service Representative Night

24 Hour Fitness Super Sport
10.2018 - 12.2019

Bartender/Server

Waters Edge Restaurant
02.2018 - 03.2019

Bartender/Server

The Patio/Player's Casino
02.2017 - 11.2018

Server/Hostess

O-Sabi Japanese Restaurant
04.2013 - 08.2016

GED -

Ventura Adult And Continuing Education

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JULIANA JEWELZ GOMEZ