Summary
Overview
Work History
Education
Skills
Timeline
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Juliana Paulo

Sao Paulo

Summary

Accomplished Sales Coordinator at Delta Air Lines, adept in strategic planning and customer communication. Spearheaded the Delta Executive Assistant's Hub, boosting loyalty and premium sales, and integrated efforts with LATAM Airlines to enhance service quality. Fluent in English and Portuguese, my role significantly contributed to a 2,5K+ increase in executive assistant engagement through innovative marketing and relationship-building strategies.

Overview

12
12
years of professional experience

Work History

Sales Coordinator

Delta Air Lines
09.2021 - Current
  • Responsible for Marketing B2B in Brazil market, leading the coordination of large events as trade fairs, commercial and JV events to increase brand exposure and generate leads.
  • Collaborate with Marketing B2B team to create and develop materials to support the events.
  • Work closely with sales team managing sales process of issuing ENCIs and allocate resources of marketing fund efficiently; resulting in the increase of sales and commercial initiatives.
  • Coordination of creating branded give away to support relationship building and brand awareness to customers.
  • Developed Delta Executive Assistant's Hub program in Brazil to build relationship with C level supporters achieving 2,5K+ EAs through webinars, events and in company webinars; increasing loyalty, premium sales and networking.
  • Exchanging synergies and integrating with our local partner LATAM Airlines to deliver the best service to our customers.



Inside Sales

Delta Air Lines
08.2020 - 09.2021
  • Enhanced loyalty growth by implementing strategic virtual webinars during pandemic with the presence of Delta's pilot.
  • Conducted weekly review meetings with fellow Sales Account Executive to share insights and collaborate on strategies for improvement with the main customer of Brazil – CVC Corp.
  • Coordinated and organized airport tours in Brazil to demonstrate Delta Care Standard to our main customers and encourage secure flying during pandemic.




Executive Assistant to the Vice President

Delta Air Lines
04.2013 - 08.2020
  • Supported the successful execution of managing executive calendars, scheduling meetings and appointments and coordinating executive visits through the region of Latin America and Caribbean.
  • Maintained a professional image for the Vice President's office through polished written correspondence and exceptional interpersonal skills in face-to-face interactions.
  • Lead high level logistics’ project when our global president and his committee visited Brazil.
  • travel arrangements to optimize time.
  • Supported business and hospitality needs of cross divisional partners and staff during meetings and company events.
  • Promoted internal events to create healthy environment between the vice president and employees across the Latin region.
  • Developed a social media project using LinkedIn to reach out to our final customers and interact locally with them through events and opportunities to increase the loyalty. Program was escalated to our global department and deployed globally with my mentorship.

Education

Bachelor of Arts - Travel And Tourism Management

Pontificia Universidade Catolica De Campinas
Campinas, Brazil

Associate of Applied Science - Hospitality Management

Union County College
Cranford

Skills

  • Portuguese native speaker
  • Fluent in English
  • Customer communication
  • Strong team player
  • Goals and performance
  • Relationship builder
  • Problem solving
  • Effective negotiation
  • Strategic planning

Timeline

Sales Coordinator

Delta Air Lines
09.2021 - Current

Inside Sales

Delta Air Lines
08.2020 - 09.2021

Executive Assistant to the Vice President

Delta Air Lines
04.2013 - 08.2020

Bachelor of Arts - Travel And Tourism Management

Pontificia Universidade Catolica De Campinas

Associate of Applied Science - Hospitality Management

Union County College

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Juliana Paulo