Juliana Dugan
Nokomis
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
12
12
years of professional experience
Work History
Apprentice Manager
Chipotle
Moorestown
04.2017 - Current
- Participated in hiring processes and conducting initial interviews.
- Oversaw onboarding processes and facilitated training for new team members to achieve performance goals.
- Created schedules ensuring sufficient staffing during peak hours.
- Managed inventory monitoring, aiding in ordering, waste control, and merchandise returns.
- Enforced compliance with health regulations and food safety standards, resulting in successful inspections.
- Supervised front-of-house and back-of-house operations, maintaining food quality and safety standards.
- Addressed guest complaints effectively, converting negative feedback into satisfactory resolutions.
- Assessed team performance consistently within a fast-paced restaurant setting.
Bilingual Customer Service Agent
Atento Brasil
Santos
11.2013 - 12.2015
- Utilized CRM software to manage over 100 daily customer support calls efficiently.
- Provided tailored solutions for billing inquiries using CRM data.
- Maintained high-quality service during peak call volumes to enhance customer satisfaction.
- Improved customer retention rates through effective resolution of inquiries.
Education
Bachelor of Science - Nutrition Sciences
UNIP
Santos, SP07-2016
Skills
- Operations management
- Compliance and health regulation
- Organizational prioritization
- Kitchen equipment maintenance
- Negotiation and conflict resolution
- Effective communication skills
- Adaptability in fast-paced environments
- CRM software proficiency
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional
Timeline
Apprentice Manager
Chipotle
04.2017 - Current
Bilingual Customer Service Agent
Atento Brasil
11.2013 - 12.2015
Bachelor of Science - Nutrition Sciences
UNIP