Julia Nayeli Pedraza
Patterson,CA
Summary
Highly motivated and dedicated individual seeking an entry-level Phlebotomist position at Quest Diagnostics. Eager to contribute my strong attention to detail, compassionate patient care, and excellent communication skills to ensure accurate and efficient blood collection and overall patient care.
Overview
10
10
years of professional experience
Work History
Cashier, Bookkeeper, File Maintenance
Safeway
San Jose, CA
07.2017 - 12.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Answered phone calls to assist customers with questions and orders.
- Verified customer age requirement for alcohol or tobacco purchases.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Issued receipts, refunds, credits or change due to customers.
- Change over price tags and weekly ad.
- Assuring the store was well tagged with corresponding price tags, and pulling any expired tags.
- Safe, Registers, Store Audits.
- Money Orders, Western Union , Lotto
Cake Decorator
Whole Foods Market Inc
Campbell, CA
01.2012 - 05.2016
- Measured ingredients accurately according to recipes used in the bakery.
- Assisted customers in selecting appropriate cake designs for their events.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Cleaned work area after completing each project for sanitation purposes.
- Assembled, prepared, decorated, and frosted cakes for purchase.
- Followed safety protocols while using sharp utensils such as knives or spatulas.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
- Met with customers to discuss needed bakery items and take orders.
- Handled cash, credit card and check transactions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Certificate - Phlebotomy Technician
First Lady Permanente
Turlock, CA12-2024
High School Diploma -
Oak Grove High School
San Jose, CA06-2010
Skills
- Record keeping
- Customer service
- Attention to detail
- Customer service excellence
- Reliable and responsible
- Self motivation
- Multitasking Abilities
- Dependability and reliability
- Verbal communication
- Organizational skills
Languages
Spanish
Native/ Bilingual
Timeline
Cashier, Bookkeeper, File Maintenance
Safeway
07.2017 - 12.2021
Cake Decorator
Whole Foods Market Inc
01.2012 - 05.2016
Certificate - Phlebotomy Technician
First Lady Permanente
High School Diploma -
Oak Grove High School
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