Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Hi, I’m

Julian Cooper

He/Him/His
Masury,OH

Summary

Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Enthusiastic training professional successful at developing training plans and supplementary materials to help participants excel. Comfortable with remote training technology and methodologies. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.

Overview

15
years of professional experience
6
years of post-secondary education

Work History

T-Mobile
Austintown, Ohio

Subject Matter Expert
05.2014 - Current

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Pride & Allies Network Lead for the T-Mobile Diversity, Equity & Inclusion Council.

West Corporation
Niles, Ohio

Operations Trainer
06.2012 - 04.2014

Job overview

  • Developed and implemented updating training programs for 250+ employees.
  • Used Microsoft Powerpoint to design training for call center technical support employees and increased company retention and productivity rates.
  • Identified workers with specific skill sets to recommend for promotions and raises.
  • Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and skill labs.

AT&T
Boardman, OH

Home Solutions Manager
01.2006 - 12.2010

Job overview

  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Coached a sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Education

University of Arizona
Tucson, AZ

Master of Arts from Organizational Management
02.2021 - 07.2022

University Overview

  • Member of Forbes School of Business & Technology SHRM Chapter
  • Professional development completed in Training & Development, Compensation & Benefits, Business Ethics, and Management Communication.

University of Toledo
Toledo, OH

Bachelor of Applied Organizational Technology from Organizational Leadership
01.2018 - 05.2020

University Overview

  • Dean's List, all semesters
  • Member of Phi Theta Kappa International Honor Society

Eastern Gateway Community College
Steubenville, OH

Associate of Applied Business from Business Management
01.2015 - 05.2017

University Overview

  • Graduated Summa Cum Laude
  • Member of Phi Theta Kappa International Honor Society
  • Dean's List, all semesters

Skills

    Training and Development

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Affiliations

  • Society of Human Resource Management

Timeline

University of Arizona

Master of Arts from Organizational Management
02.2021 - 07.2022

University of Toledo

Bachelor of Applied Organizational Technology from Organizational Leadership
01.2018 - 05.2020

Eastern Gateway Community College

Associate of Applied Business from Business Management
01.2015 - 05.2017

Subject Matter Expert

T-Mobile
05.2014 - Current

Operations Trainer

West Corporation
06.2012 - 04.2014

Home Solutions Manager

AT&T
01.2006 - 12.2010

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Julian CooperHe/Him/His