Julian David Castiblanco Morales
Englewood
Summary
Versatile and dynamic, with a proven track record at Chipotle Mexican Grill, enhancing team performance and customer satisfaction through effective leadership and problem-solving. Excelled in multitasking, achieving significant waste reduction, and fostering a culture of safety and excellence. Skilled in food safety and fostering positive employee relations.
Proactive and meticulous on the kitchen Management with over 3 years of experience in food and kitchen industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
4
4
years of professional experience
Work History
Shift Leader
Crumbl Cookies
11.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
Service Manager
Chipotle Mexican Grill
09.2024 - Current
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Provide the best customer service, following the owners path and food safety 30 in all times
Kitchen Manager
Chipotle Mexican Grill
05.2024 - 06.2024
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Reduced food waste significantly, carefully managing inventory and implementing sustainability practices.
Pizza Maker
Malborough Pizza
05.2023 - 04.2024
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Monitored and maintained clean working areas and cooking surfaces.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Implemented system for tracking ingredient usage to minimize waste.
- Assisted in managing food cost by optimizing ingredient usage and pizza portioning.
- Enhanced dining experience by expertly crafting traditional and custom pizza orders.
Table Busser
Malborough Pizza
06.2023 - 09.2023
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Improved customer satisfaction by efficiently clearing tables and resetting them for new guests.
- Supported servers by responding to guest needs and retrieving items.
- Utilized strong problem-solving skills to address any issues that arose during shifts, ensuring smooth operation of the dining area.
- Greeted guests with friendly responses to promote satisfaction and restaurant loyalty.
Prep Chef
Malborough Pizza
11.2022 - 03.2023
- Contributed to a positive working environment through effective communication and teamwork practices.
- Demonstrated strong time management skills by prioritizing tasks efficiently during high-pressure situations.
- Maintained high standards of food quality and presentation through consistent adherence to recipes and plating guidelines.
- Assisted with ordering supplies and managing inventory levels, ensuring adequate stock was available for daily operations without excessive waste or spoilage costs incurred.
- Signed for deliveries, checked items into inventory and stocked goods into proper locations.
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
Salad Maker
The Dublin
02.2022 - 11.2022
- Improved customer satisfaction by consistently providing fresh and high-quality salads.
- Assured consistency across all salad offerings by following established recipes and closely monitoring the outcome.
- Enhanced salad presentation with attention to detail and creative arrangements.
- Demonstrated excellent multitasking abilities by preparing multiple orders simultaneously without sacrificing quality or accuracy.
Dishwasher
The Dublin Pub
01.2022 - 04.2022
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Inspected dishwashing equipment and reported issues to supervisor.
- Enhanced dining experience for customers by ensuring clean, spot-free dishes and utensils.
Garden Worker
Independant
02.2021 - 08.2021
- Enhanced plant health by implementing proper pruning techniques and weed control methods.
- Ensured safety of staff members through comprehensive training on tool usage, chemical handling, and general workplace procedures.
- Implemented creative solutions for space limitations in urban gardens with vertical planting systems, container gardens, and rooftop installations.
- Optimized irrigation systems for efficient water use while maintaining optimal plant growth and health.
Education
High School Diploma -
East Hampton High School
East Hampton, CT07-2022
High School Diploma -
Liceo Mayor Andino
Bogota, Colombia 11-2020
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Reliable and responsible
- Employee training and development
- Customer service management
- Workflow management
- Team collaboration and leadership
- Employee relations
- Workplace safety
- Project management
- Food safety
- Customer service
- ServSafe certification
Timeline
Shift Leader
Crumbl Cookies
11.2024 - Current
Service Manager
Chipotle Mexican Grill
09.2024 - Current
Kitchen Manager
Chipotle Mexican Grill
05.2024 - 06.2024
Table Busser
Malborough Pizza
06.2023 - 09.2023
Pizza Maker
Malborough Pizza
05.2023 - 04.2024
Prep Chef
Malborough Pizza
11.2022 - 03.2023
Salad Maker
The Dublin
02.2022 - 11.2022
Dishwasher
The Dublin Pub
01.2022 - 04.2022
Garden Worker
Independant
02.2021 - 08.2021
High School Diploma -
East Hampton High School
High School Diploma -
Liceo Mayor Andino
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