Volleyball / Sports
Juliane Advincula
Working Student (Nursing)
Alameda,CA
Summary
OBJECTIVE
To obtain a position whereby knowledge and abilities will have a challenging and valuable application to the organization. Goal oriented, friendly and hardworking person with extensive knowledge and experience towards personal growth.
Highly motivated and committed with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
7
7
Languages
Work History
Food Server
Ohgane Korean Restaurant
Alameda, CA
11.2021 - 12.2021
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using tablets to confirm deliveries to correct rooms.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Completed table resets by wiping down surfaces and refilling condiments.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Cultivated warm relationships with regular customers.
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Organized and replenished supplies at food stations to optimize team performance.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Checked identification for 21 minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Sales Counselor
City Sports Club
Hayward, CA
10.2021 - 11.2021
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Organized sales paperwork, presented proposals and finalized contracts.
- Minimized process lags through strategic sourcing and customer expectation management.
- Automated contact management system, resulting in better client organization and goal alignment.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Implemented brand marketing and sales campaigns.
- Increased sales by offering advice on purchases and promoting additional products with 50 calls per day and 4 walk in appointments.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
- Trained and mentored new sales representatives.
- Planned annual customer outreach events to strengthen brand initiatives and maximize outreach.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Created and executed reorganization plan, training and development programs and implemented process improvements.
- Set up calendar with customer birthdays and other special events for personal touch.
- Expanded customer base and boosted profit within product line.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
Elderly Caregiver/Behavior Observer
Hayward Convalescent Hospital
Hayward , CA
03.2020 - 06.2021
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Conferred with supervisor to discuss patient condition and medical care.
- Maintained clean, safe and well-organized patient environment.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Assisted disabled clients to support independence and well-being.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Offered companionship and kindness to elderly patients.
- Monitored clients' overall health and well-being and noted significant changes.
- Completed regular check-ins and progress report for each client.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming every 2- 3 hours If needed.
Cashier /Fast Food Server
Jollibee
Hayward, CA
10.2020 - 01.2021
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Moved and stocked food products weighing up to 15 - 20 pounds.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Reduced customer wait times by quickly operating customer window and sales register.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
- Examined trays to check contents for required items and complete orders.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared salads, soups and sandwiches for customers.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Inspected kitchen equipment and appliances 2 times per week to verify functional operation.
- Endorsed products by making recommendations and promoting specials, increasing daily sales by 15 %.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Documented customer orders and conveyed special requests to kitchen staff.
- Operated fryer and kitchen gadgets to prepare meats, vegetables and condiments for service.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Operated as full-service food provider in fast pace establishment by taking orders, preparing meals and collecting payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Cooked batches of food according to standard recipes.
- Replenished serving stations with fresh food and cleaned up spills.
- Backed up servers by setting up trays and completing some food deliveries.
Medical Assistant /Receptionist
Oakland Healthcare & Wellness Center
Oakland, CA
10.2020 - 01.2021
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed and filed financial documentation for accounting purposes.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Completed patient referrals to other medical specialists.
- Helped more than 30 patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Education
Garmen International Kindergarten School
Tin Hau , Hong Kong Li Sing Tai Hang Elementary School
Tin Hau , Hong KongRosaryhill High School
Wan Chai , Hong KongDelia Mateo Ricci High School
Kwun Tong , Hong KongDelia Hip Wo High School
Kwun Tong , Hong KongInderkum High School
Sacramento, CAHayward High School
Hayward, CAHigh School Diploma -
Castlemont High School
Oakland, CA 08.2020 - 05.2021
Nursing
College of Alameda
Alameda, CA 08.2021 - Current
Skills
Monitoring patient progress
Completing insurance forms
Insurance claims
Medical Records Management
Efficient and reliable team player
Sales and marketing
Product and service knowledge
Strategic planning
Time management
Staff Training
Persuasive communication
Food preparation and safety
Table setting knowledge
Menu memorization
Medication Administration
Accomplishments
- Veterinary Assistant Certification
- Volleyball Team (Won representative of Hong Kong side)
- Athletics Team (Won highest shot put record)
- Swimming Team (Won champion)
- Track/Sports Day (Rising Stars 1st Runner up)
- English Poetry/ Music festival Competition
- Taekwondo Team
- Singing & Guitar Club
- Dance Team
- Cheerleading Team Snipers Hong Kong Representative
- Travel/Filipino Club
- Completed one month Firefighting Camp (Hong Kong)
Interests
Working out
Traveling
Trying different culture and varieties of food
Music / Singing
Animals / Pets
Medical Related Careers
Documentaries/History
Timeline
Food Server
Ohgane Korean Restaurant
11.2021 - 12.2021
Sales Counselor
City Sports Club
10.2021 - 11.2021
Nursing
College of Alameda
08.2021 - Current
Cashier /Fast Food Server
Jollibee
10.2020 - 01.2021
Medical Assistant /Receptionist
Oakland Healthcare & Wellness Center
10.2020 - 01.2021
High School Diploma -
Castlemont High School
08.2020 - 05.2021
Elderly Caregiver/Behavior Observer
Hayward Convalescent Hospital
03.2020 - 06.2021
Garmen International Kindergarten School
Li Sing Tai Hang Elementary School
Rosaryhill High School
Delia Mateo Ricci High School
Delia Hip Wo High School
Inderkum High School
Hayward High School