Summary
Overview
Work History
Education
Skills
Quote
Timeline
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JULIANE ALDANA

Justin,TX

Summary

High-energy retail store manager, salon owner/operator. Polished and professionally skilled at training employees on exceptional customer service, retail etiquette and sales techniques. Exceeded satisfaction for yearly sales goals and store presentation. Set and enforced consistent standards to maintain staff and surpass customer expectations.

Overview

16
16
years of professional experience

Work History

SUITES SUPERVISOR-TEXAS MOTOR SPEEDWAY

COMPASS GROUP-LEVY
FORT WORTH, TX
02.2024 - Current
  • Assisted in maintaining a clean and inviting suite environment in multiple suites during Race Weekend.
  • Maintained overall customer satisfaction by implementing efficient staff and streamlining service procedures.
  • Maintained a safe and secure environment for both employees and guests by enforcing strict adherence to safety protocols and guidelines.

SOMA INTIMATES STORE MANAGER

CHICOS-FAS
07.2019 - 06.2022
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

INSPARATIONS SALON

SELF-SALON OWNER
04.2008 - 06.2022
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Enhanced client satisfaction by offering personalized nail and spa services tailored to individual preferences.
  • Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Fostered a collaborative team atmosphere by regularly holding staff meetings and encouraging open communication among employees.
  • Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
  • Recruited talented stylists and support staff to maintain a high level of expertise within the salon team.
  • Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
  • Collaborated with local businesses on cross-promotional events that enhanced community engagement.
  • Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Learned and remained updated on statutory requirements and regulations.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
  • Attended trade shows and special events, showcasing products, network with other businesses and attract new customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

MISS CAYCE"S CHRISTMAS STORE

Interium
08.2022 - 04.2023
  • Enhanced customer satisfaction by providing friendly and efficient service during the busy holiday season.
  • Assisted in achieving sales goals by offering personalized product recommendations to customers.
  • Maintained a clean and organized store environment, resulting in a more enjoyable shopping experience for customers.
  • Collaborated with team members to ensure adequate stock levels during peak shopping times, reducing instances of out-of-stock items.
  • Contributed to increased sales through effective upselling techniques and knowledge of current promotions.
  • Managed cash register transactions accurately, ensuring timely and accurate processing of payments.
  • Utilized strong communication skills to build rapport with customers, fostering repeat business and loyalty.
  • Supported visual merchandising efforts by creating attractive displays that showcased seasonal products and promotions.
  • Participated in regular inventory audits, maintaining accurate records of stock levels and reporting discrepancies as necessary.
  • Handled high-pressure situations professionally, maintaining composure during the rush of holiday shoppers.
  • Aided customers in locating desired items quickly, streamlining their shopping experience and increasing overall satisfaction.
  • Efficiently processed returns and exchanges while adhering to company policies, maintaining customer satisfaction throughout the process.
  • Demonstrated adaptability by assisting various departments as needed during periods of high demand.
  • Developed expert knowledge of product offerings through regular training sessions, enabling informed recommendations for customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

MANICURIST

Ogle School Hair Skin Nails
Arlington, TX

Developmental Psychology

Stephen F Austin State University
Nacogdoches, TX

Skills

  • Business Administration
  • New Hire Orientation
  • Understanding of HR Policies
  • Talent Recruitment
  • Operations and Project Management
  • Team Building and Leadership
  • Multitasking and Organization
  • Staff Training
  • Payroll Administration
  • Maintaining Files
  • Large-Scale Events Planning

Quote

I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten

Timeline

SUITES SUPERVISOR-TEXAS MOTOR SPEEDWAY

COMPASS GROUP-LEVY
02.2024 - Current

MISS CAYCE"S CHRISTMAS STORE

Interium
08.2022 - 04.2023

SOMA INTIMATES STORE MANAGER

CHICOS-FAS
07.2019 - 06.2022

INSPARATIONS SALON

SELF-SALON OWNER
04.2008 - 06.2022

MANICURIST

Ogle School Hair Skin Nails

Developmental Psychology

Stephen F Austin State University

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JULIANE ALDANA