Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic
Juliane Gomis

Juliane Gomis

Seattle

Summary

Dynamic customer service professional with extensive experience at United Airlines, excelling in incident resolution and ticketing systems. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in health monitoring and patient transportation, fostering strong relationships to ensure safety and well-being. Committed to delivering exceptional service in fast-paced environments. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

17
17
years of professional experience

Work History

Customer Service Ticketing

United Airlines
Anchorage
07.2018 - 12.2020
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Greeting passengers and providing a seamless checkin and ticketing.
  • Ensure passenger information is processed accurately, and flights are sent out on time
  • listen to passengers and resolve their issues in accordance with company policies and procedures because of flight interruptions.

Senior Caregiver

Heard & Hands
Anchorage
05.2016 - 12.2020
  • Helped clients manage chronic conditions such as diabetes or arthritis through diet management and exercise programs.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Monitored health and well-being of clients and reported significant health changes.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Organized recreational outings for clients such as trips to museums or parks.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Engaged clients by conversing and participating in activities and hobbies.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Transported patients to medical, dental and personal care appointments.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Drove clients to doctors' appointments and social outings.
  • Engaged with patients and families to provide emotional support and daily living instruction.

Caregiver

Hope Community Resource Center
Anchorage
06.2006 - 01.2018
  • Observed and documented patient status and reported patient complaints to the case manger. Applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.
  • Planned, prepared and served meals and snaks according to prescribed diets. Performed household tasks such as laundry, dusting dishes and vacuuming.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Drove clients to doctors' appointments and social outings.

Cosmetologist

Glamor braids & waves
Anchorage
10.2003 - 06.2006
  • Shampooed, conditioned and dried hair and scalp or hairpieces.
  • Combed, brushed and sprayed hair or wigs to set style.
  • Updated and maintained customer information records and beauty services provided.
  • Kept work stations clean and sanitized scissors, combs and other styling tools.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
  • Managed appointments through scheduling software program.
  • Created customized hair styles according to client's preferences and facial features.
  • Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
  • Treated customers to shampooing and head massage to promote loyalty.

Education

High School Diploma -

Barlett High School
Anchorage, AK
06-2006

Skills

  • Customer service
  • Ticketing systems
  • Flight information
  • Incident resolution
  • Health monitoring
  • Patient transportation
  • Scheduling appointments
  • Team collaboration
  • Nutrition management
  • Safety compliance

Custom

  • Over 20 years of experience as a care giving and personal support capacities. track record of providing personal care residents according to thier individual needs.

Timeline

Customer Service Ticketing

United Airlines
07.2018 - 12.2020

Senior Caregiver

Heard & Hands
05.2016 - 12.2020

Caregiver

Hope Community Resource Center
06.2006 - 01.2018

Cosmetologist

Glamor braids & waves
10.2003 - 06.2006

High School Diploma -

Barlett High School

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Juliane Gomis