Juliane Massa
Mishawaka,IN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Director
Foundations Child Care Center
03.2023 - Current
- My responsibilities required taking care of children, being an assistant to teachers, planning activities, answering phone calls, handling money, problem solving, and lesson planning
- I was also in charge of invoices, filing and organizing
- Managing schedules, and staff along with following other credentials that were needed for the program
Assistant Director
Foundations Child Care Center
07.2020 - 03.2023
- My responsibilities required taking care of children, being an assistant to teachers, planning activities, answering phone calls, handling money, problem solving, and lesson planning
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- I was also in charge of invoices, filing and organizing.
Assistant Director, Preschool Teacher
Foundations Child Care Center
07.2018 - 06.2019
- My responsibilities required taking care of children, being an assistant to teachers, planning activities, answering phone calls, handling money, problem solving, and lesson planning
- I was also in charge of invoices, filing and organizing.
Property Manager
SLM Management
06.2016 - 01.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained sufficient number of units market-ready for lease.
- Developed and implemented marketing strategies to increase occupancy rates.
Paraprofessional/Secretary Assistant/Substitute Teacher
St. Vincent de Paul School
04.2014 - 06.2016
- My responsibilities required taking care of children, being an assistant to teachers, planning activities, answering phone calls, handling money, problem solving, and lesson planning.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained electronic filing systems and categorized documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
Education
Bachelor of Science - Marketing
Indiana Wesleyan University
Marion, IN01.2026
Skills
- Outstanding communication skills
- Strategies and Goals
- Organizational Development
- Financial Reporting
- Rules and Regulations
- Conflict resolution skills
- Team-oriented
- Reliable
- Organized
- Manage staff
- Billing
- Project Management
Languages
Sign Language
English
Timeline
Director
Foundations Child Care Center
03.2023 - Current
Assistant Director
Foundations Child Care Center
07.2020 - 03.2023
Assistant Director, Preschool Teacher
Foundations Child Care Center
07.2018 - 06.2019
Property Manager
SLM Management
06.2016 - 01.2020
Paraprofessional/Secretary Assistant/Substitute Teacher
St. Vincent de Paul School
04.2014 - 06.2016
Bachelor of Science - Marketing
Indiana Wesleyan University
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