Juliane Schioppi
Wildomar,CA
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
4
4
years of professional experience
Work History
Customer Experience Manager
Home Depot
07.2023 - Current
- Increased employee retention through effective training and mentorship programs.
- Established cross-functional teams for improved communication between departments and better customer experiences.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Reduced response time to customer inquiries by optimizing support channels.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
Department Supervisor
Home Depot
03.2020 - 07.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Maintained stock of items, cleanliness, organization and provided excellent customer service
- Managed team of 20+ associates, delegated tasks and held each employee accountable for completing assignments
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Promoted culture focused on encouraging staff to develop skills and abilities
- Built relationships with current customers to maintain goodwill and gain additional business
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
High School Diploma -
South Torrance High School
Torrance, CA06.1999
Skills
- Training and Development
- Daily Task Assistance
- Customer Engagement
- Sales Growth
- Motivational Leadership
- Conflict De-Escalation
- Customer Service
- Employee Performance Evaluations
Timeline
Customer Experience Manager
Home Depot
07.2023 - Current
Department Supervisor
Home Depot
03.2020 - 07.2023
High School Diploma -
South Torrance High School
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