Juliane Weigel Horne
Retention Analyst
Orlando,FL
Summary
Forward-thinking Operations Specialist bringing 5 years of expertise in retention management and analysis for Online Higher Education sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft Office Suit and Salesforce.
Overview
10
10
years of professional experience
Work History
Retention Analyst
Boundless Learning
2019.05 - Current
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Supported key account by reviewing and processing mass roster updates in digital database for 4000+ records per semester.
- Oversaw response indicators for Customerville "voice of the customer" feedback (scope of 800-900 responses per semester) and prepared summary presentations for executive leadership and academic partners.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Student Support Specialist
Pearson Online Learning Services
2016.11 - 2019.05
- Cultivated connections and strong student rapport to foster online engagement, in addition to recording student progress and experience in database.
- Developed degree plans for online learners in MBA program.
- Collaborated with program administrators to develop strategies for student engagement.
- Presented at in-person Leadership Development workshops.
Store Manager
Abercrombie & Fitch
2014.06 - 2016.11
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted with hiring, training and mentoring new staff members.
Education
MBA - International Business
Saint Thomas University
Opa-locka, FL05.2014
BBA - International Business
Saint Thomas University
Opa-locka, FL12.2010
Skills
- Documentation And Reporting
- Audit Support
- Report Preparation
- Trend forecasting
- Process enhancement
- Information Gathering
- Team Collaboration and Leadership
- Evidence-Based Decision Making
- Analytical Thinking
Languages
German
Native or Bilingual
Spanish
Limited Working
Timeline
Retention Analyst
Boundless Learning
2019.05 - Current
Student Support Specialist
Pearson Online Learning Services
2016.11 - 2019.05
Store Manager
Abercrombie & Fitch
2014.06 - 2016.11
MBA - International Business
Saint Thomas University
BBA - International Business
Saint Thomas University
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