JULIAN G. PITTS

• Analyzed operability requirements for upgrades and new equipment installations.
• Coordinated engineering assignments for multiple simultaneous projects to fulfill prescribed project requirements.
• Managed and operated the data of Voice CPE Inventory.
• Used a software called Granite and SQID to analyze and identify inaccurate data.
• Used a software named guardian a monitoring toolset that notifies the NOC of any issues with customer’s equipment.
• Hosted Microsoft Team meetings with STEAM members to solve how can we have larger groups for bigger projects.

● Used a ticketing system called Zendesk to answer e-mails and phone calls from schools and IT Departments.

● Responsible for Audio and video adjusting, Scoreboard appointments, Troubleshooting appointments, and IP address changes.

● Used a software system called LogMeIn to Control High Schools Vision Processing Unit (VPU) a Desktop computer to check internet connections, camera adjusting, Software updates, Camera lighting.