Juliani Hernandez
Ruskin
Overview
5
5
years of professional experience
1
1
Certification
Work History
Combat Medic/Loadmaster
United States Air Force Reserve/
Miami
04.2025 - Current
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Developed training materials for BLS courses, such as handouts and presentations.
- Advised students regarding career paths available after completing a BLS certification program.
- Provided psychological counseling services for soldiers suffering from post-traumatic stress disorder.
- Coordinated with other medics to provide timely and effective treatment for wounded service members.
Optician / Optometric Technician
MYEYEDR
Apollo Beach
09.2024 - 03.2025
- Consult with patients, accurately document existing conditions and complaints, and chart medical history to prep for Optometrist exam.
- Maintain a smooth flow of patients to the Doctor and additional office staff throughout appointment.
- Ensure patients are comfortable with the office procedures to which they will be exposed during the appointment.
- Through company training learn to use all pretest equipment to perform a range of visual screenings for patients prior to visiting with the doctor.
- Provide patients with exceptional customer service by understanding and advising the patient’s needs.
- Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit.
- Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust.
- Provide patients with comprehensive explanation of insurance benefits.
- Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear.
- Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames.
- Maintained accurate records of all transactions in computer system.
- Educated patients about proper use of corrective eyewear, lifestyle habits, diet, exercise, which can affect vision health.
- Conducted follow-up calls to ensure customer satisfaction with purchase.
- Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
- Conducted special tests such as field of vision assessment, OCTs and pachymetry.
- Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
- Educated patients about the importance of regular eye exams and preventive care measures.
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Scheduled appointments for patients according to their needs and preferences.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Implemented infection control procedures for all optometric instruments and patient contact areas.
- Conducted comprehensive pre-test procedures, including visual acuity, color vision, pressure tests, and auto-refraction.
- Utilized electronic health record systems for accurate and efficient patient data management.
- Calibrated and maintained optometric equipment, ensuring accuracy and reliability of test results.
- Assisted optometrists with patient eye exams, ensuring accurate diagnosis and optimal patient care.
- Managed and maintained patient records, ensuring confidentiality and compliance with healthcare regulations.
Assistant Kids Club Manager/Front Desk Associate
EOS FITNESS BRANDON
09.2022 - 05.2023
- Kids Club Manager who's reliable, caring and trustworthy to Eos Fitness Childcare team.
- Kid's Club Manager in leading, coaching and training the Kids Club team to provide a safe, fun and active environment for children.
- Core Purpose: To create loyal, lifelong fans, and exercise practitioners.
- Customer service
- Club cleanliness
- Building and equipment maintenance and safety
- Greeting/Farewell all that walk in/out of the front door
- Childcare training, coaching, success and problem resolution of front desk staff
- Scheduling of Childcare
- Check-Ins, including guest and employee
- Safety and reporting of daily incidents/injuries
- Maintain with compliance and knowledge of state/county/city requirements
- Assistant Kids Club Manager who's reliable, caring and trustworthy to Eos Fitness Childcare team.
- Conducted regular inspections of facilities to ensure cleanliness standards were met.
- Facilitated communication between departments regarding scheduling changes or staffing needs.
Customer Service Representative
Maximus Call Center
08.2020 - 05.2021
- Customer Service Representatives (CSRs) at Maximus make an impact every day by providing customer care to millions of Americans who need to navigate through complex healthcare plans.g these uncertain times, we ensure that every caller is treated like family and that we are truly able to give the best assistance possible.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provide responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
- Follow policies and standard operating procedures, such as filling out timesheets, adhering to privacy rules, and responding to numerous phone inquiries.
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing.
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
- Refer calls as required to CSR Lead
- Maintain up-to date knowledge of client regulations and policies
- Report problems that occur via the online system so they can be addressed by the appropriate parties
- Respond to telephone inquiries within staffing and time parameters
- Working special holidays and/or overtime may be required
- Regular and predictable attendance is required
- All personnel will be required by contract to undergo program update training as the program changes
- Customer Service Representatives (CSRs) at Maximus make an impact every day by providing customer care to millions of Americans who need to maneuver through complex healthcare plans. During these uncertain times, we ensure that every caller is treated like family and that we are truly able to give the best assistance possible.
Education
Bachelor of Science - Nursing student
US AIR FORCE RESERVES (E-2)
Homestead05-2028
ADN - Nursing
Galen College of Nursing-Tampa Bay
Tampa Bay08.2022
High School Diploma -
Riverview High Scool
Riverview, FL07-2020
Skills
- Call center
- scheduling
- Medical data management
- Electronic health records
- CPR and AED
- Patient assessment
- Customer service
- Time management
- Infection control
- Medical communication protocols
- Weapons handling and maintenance
- Patient histories
- Collecting vitals
- Medical records
- Medical supply management
- First aid procedures
- Basic military training
- Medical documentation
- CPR and AED use
- Infection prevention
- Basic life support
Personal Information
Authorized To Work: US
Languages
Spanish
Native/ Bilingual
Certification
- American Red Cross : Adult and Pediatric First Aid/CPR/AED
Certificate ID is 01S91T7
Timeline
Combat Medic/Loadmaster
United States Air Force Reserve/
04.2025 - Current
Optician / Optometric Technician
MYEYEDR
09.2024 - 03.2025
Assistant Kids Club Manager/Front Desk Associate
EOS FITNESS BRANDON
09.2022 - 05.2023
Customer Service Representative
Maximus Call Center
08.2020 - 05.2021
Bachelor of Science - Nursing student
US AIR FORCE RESERVES (E-2)
ADN - Nursing
Galen College of Nursing-Tampa Bay
High School Diploma -
Riverview High Scool
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