Julian James Kwaku Bilson
Lorain,OH
Summary
- Sales Professional with over 10 years of experience in the architectural coatings, concrete restoration, and general building restoration industry.
- Skilled Business Development leader offering 10 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
- Energetic business development professional driven to motivate and excite employees to reach optimum performance. Natural leader and complex problem solver. Experienced with product testing, management and development of new business opportunities.
Overview
12
12
years of professional experience
Work History
Business Development Manager
The R.L. Wurz Company
02.2022 - Current
- Negotiated and closed both short, and long-term agreements with new clients in assigned territory.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Represented company and promoted products at conferences and industry events.
Senior Customer Service Specialist
Sherwin Williams Co
04.2021 - 01.2022
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Researched product locations at different facilities to arrange and coordinate drop shipments.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
Sales Representative
Sherwin Williams Co
05.2018 - 03.2021
- Coach, develop, and lead current part time and full time sales associates at 3 retail locations
- Defused customer concerns with exceptional conflict and problem resolution skills
- Devised and implemented product strategies for filling market gaps and driving consistent sales
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Store Manager/Delivery Service Terminal Supervisor
Sherwin Williams Co
05.2016 - 05.2018
- Increased sales by 14% over prior year. (10% Profit Increase)
- Developed stores business plan and marketing strategies for area
- Maintained store sales performance and day to day operations
- Over 90% efficiency on all deliveries going out of Delivery Service Terminal.
Assistant Manager
Sherwin Williams Co
02.2015 - 05.2016
Sales Associate
Sherwin Williams Co
07.2013 - 02.2015
Education
Associate of Applied Science - Business Administration
Lorain County Community College
Elyria2018
Skills
- Approachable
- Dedicated team player
- Organized
- Analytical
- Relationship builder
- Reliable
- Positive outlook
- Energetic
- Goal-oriented
- Leader
Accomplishments
- Recipient of an Award for being "Most Enthusiastic" @ N.A.S.A. Project (2011)
- Recipient of an Award for Philanthropic efforts from the City of Elyria. (2018)
- Shapiro Negotiation's (The Power Of Nice) Certification (2019)
- Prospera/True Free Enterprise Volunteer (2023-)
Timeline
Business Development Manager
The R.L. Wurz Company
02.2022 - Current
Senior Customer Service Specialist
Sherwin Williams Co
04.2021 - 01.2022
Sales Representative
Sherwin Williams Co
05.2018 - 03.2021
Store Manager/Delivery Service Terminal Supervisor
Sherwin Williams Co
05.2016 - 05.2018
Assistant Manager
Sherwin Williams Co
02.2015 - 05.2016
Sales Associate
Sherwin Williams Co
07.2013 - 02.2015
Associate of Applied Science - Business Administration
Lorain County Community College
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