Julian Morales
Venice,FL
Summary
Raised to be a respectful, dependable, courteous, and hard working individual. Working in healthcare has definitely shown me that being patient, kind, and empathetic can go a long way. Bringing my positive attitude to any organization to help further customer/patient satisfaction.
Overview
11
11
years of professional experience
Work History
Patient Relations Representative II
First Physicians Group Interventional Cardiology
08.2022 - Current
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Managed patient inquiries, scheduling appointments, and maintaining accurate records with attention to detail.
- Assisting patients with patient portal questions and setup
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-out procedures.
- Assisted with training new staff on scheduling systems, insurance knowledge, and proper phone answering techniques.
- Assisted management with extra duties or projects
Patient Registration I/II/Lead/Specialist
Sarasota Memorial Hospital
09.2015 - 08.2022
- As a Patient Registration Specialist, we are tasked with very important responsibilities such as: Verifying insurance, pre-registering patients, collecting financial responsibilities, assisting Rep I and Rep II staff members, assisting patients with the knowledge they need to understand financial responsibilities, obtaining authorizations when needed, and working with the doctors’ offices to ensure a smooth transition for patients
- I have worked with the Covid-19 Scheduling team to ensure that patients received a Covid-19 test in a timely manner to keep the staff and patients safe
- Another great responsibility as a specialist is registering for the Outpatient Behavioral Health facility, Oncology Mental Health, and the Employee Assistance Program
- I make sure to have all consent forms, insurance information, and telehealth documents completed to ensure we follow HIPPA and compliance guidelines
- We make sure that the patients with mental needs feel safe and welcome.
- Enhanced team productivity by implementing efficient work processes and streamlining operations.
- Assisted with creating the weekly schedule for staff
- Assisted with PTO and time card approvals
- Educated staff on proper customer service etiquette
- Worked on multiple stream lining projects to better assist with registration times and collection goals
Server
Spirits Food and Friends Restaurant
02.2013 - 07.2015
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Our main duties were to stock essentials for the shift such as: glasses, coffee cups, side plates, napkins, roll silverware, computer paper, make tea and coffee, sweep and clean the tables and booths
- I also assisted our managers with catering events for hospitals, convention centers and local business parties.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Assisted in training new hires
- Built connections with customers to the point they would only request to sit in my section as they knew to receive great service
Customer Service/ Shoes Salesman
Dillards
- Working in customer service our duties were to make change for registers, label and send out merchandise that customers ordered online, gift wrap, and answer the switchboard
- As a shoe salesman my job was to assist women in finding the desired shoe and size they needed.
Food and Nutrition
Rapides Memorial Hospital
- As a food and nutrition worker my duties were to assemble the lunch and dinner food line in the cafeteria area of the hospital
- I would plate and assist the cooks with bringing out extra food and restock the plates and silverware when needed
- During the dinner service I would be required to assist in the kitchen with plating food for patients
- We had to pay attention to the tickets that printed out due to patients being either: allergic to a certain food, sodium restricted diet, or sugar restricted diets
- After plating and assembling the food trays, we would put the trays in a cart and bring them to the designated areas in the hospital
- When the area was finished, we would bring the carts back and wash the trays and put the carts in order for the morning shift.
Supervisor/Accountant/Stocker
Kroger
- As a Supervisor, my daily duties were watching over 14-25 employees at a time
- Assigning lunches and breaks, making sure customers were being taken care of, walking with managers to pick up money from the registers, and overriding payments
- As an Accountant my daily duties consisted of me counting all the cash registers, balancing out the customer service items such as stamps, Western Union, Lottery, Rug Doctors, and returns
- As a stocker I was a member of the Dairy Department
- Assisted the Dairy Manager with inventory, mark downs, batching out expired items, unloading the dairy truck in the mornings, cleaning the cooler floors, and assisting customers with any dairy related issues or questions.
Education
Associate of Science - Health Administration- Did Not Graduate
State College of Florida, Manatee-Sarasota
Bradenton, FL01.2016
Music Education BA- Did Not Graduate -
Louisiana College
01.2012
Alexandria Senior High School
01.2011
Skills
- Customer service
- Quick learner
- Report Management
- Multi-tasking
- Problem solver
- Microsoft programs
- Motivator
Timeline
Patient Relations Representative II
First Physicians Group Interventional Cardiology
08.2022 - Current
Patient Registration I/II/Lead/Specialist
Sarasota Memorial Hospital
09.2015 - 08.2022
Server
Spirits Food and Friends Restaurant
02.2013 - 07.2015
Customer Service/ Shoes Salesman
Dillards
Food and Nutrition
Rapides Memorial Hospital
Supervisor/Accountant/Stocker
Kroger
Associate of Science - Health Administration- Did Not Graduate
State College of Florida, Manatee-Sarasota
Music Education BA- Did Not Graduate -
Louisiana College
Alexandria Senior High School
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