Juliann Adams
Millbrook,AL
Summary
Dedicated mortgage professional with 15 years of experience in the mortgage industry. Excellent reputation for providing constructive leadership with the ability to clearly communicate expectations, set and measure goals, encourage performance improvement, and develop or streamline processes to meet production demands.
Overview
16
16
years of professional experience
Work History
Loan Purchase and Boarding Supervisor
Alabama Housing Finance Authority
Montgomery, AL
08.2015 - Current
- First and only supervisor for Loan Boarding Department, which originated in 2015. Merged existing Purchase department with Loan Boarding Department in 2018.
- Monitors employee's daily assigned tasks, department productivity and established turn-around times, and internal reports.
- Assist with boarding and/or purchase inquiries from multiple departments.
- Establish, implement, and maintain training programs to maximize team performance.
- Conduct training for new Loan Boarding and Purchase employees as needed.
- Review and respond to multiple internal audits monthly.
- Primary editor of all internal and external Single Family Operations documents and manuals, including regular website maintenance.
- Complete interest rate changes as needed.
- Work closely with correspondent Housing Finance Authorities as well as internal departments.
- Attend industry related events.
- Project Manager for multiple new vendor projects.
- Regularly design and implement procedures to efficiently move workflow and ensure maximum department productivity for my department and others. Created procedures in 2018 which reduced post-purchase errors by 90%.
- Manages all new system setups for Single Family LOS.
Closing Examiner I
Alabama Housing Finance Authority
Montgomery, AL
10.2010 - 07.2015
- Reviewed loan file documents to ensure accuracy and compliance with program guidelines. Averaged between 12-15 loans reviewed per day. Typical file size is 400-600 pages.
- Purchased loan files with precision to guarantee effortless money-flow between employer and external agencies. Purchased approximately 40-50 loans per day.
- Completed daily reports for internal management and external agencies.
- Resolved funding differences found between purchase and boarding of loans. Communicated with multiple, internal departments and external lenders to resolve differences and obtain or distribute funds.
- Assisted with purchase inquiries from internal departments as needed.
- Boarded loans to Servicing LOS as needed.
Operations Support Clerk
Alabama Housing Finance Authority
Montgomery, AL
01.2007 - 09.2010
- Accurately boarded loan specific data to Servicing LOS. Approximately 300 data fields per loan and averaged 50-60 loans loaded per day.
- Maintained low error rate of less than 10 per month.
- Assisted with filing of pertinent documents as needed.
- Aided with purchases of loan files as time permitted.
- Worked in any capacity with new startup programs.
Bank Teller
Colonial Bank
Millbrook, AL
01.2006 - 12.2006
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Placed orders for customer checks and verified starting numbers.
- Audited fellow teller currency to contribute to dual-control procedures.
- Sold and cross-sold bank products to new and existing customers.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with compromised debit cards and issued new credentials.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Processed customer transactions promptly, minimizing wait times.
Education
No Degree - Business Administration
Troy University
Montgomery, AL High School Diploma -
New Life Christian Academy
Millbrook, AL 05.2005
Skills
- Office and staff streamlining
- Organized
- Critical thinking and problem solving
- Vendor interaction
- Policy and procedure adherence
- Adaptability
- Project Management
- Leadership
Timeline
Loan Purchase and Boarding Supervisor
Alabama Housing Finance Authority
08.2015 - Current
Closing Examiner I
Alabama Housing Finance Authority
10.2010 - 07.2015
Operations Support Clerk
Alabama Housing Finance Authority
01.2007 - 09.2010
Bank Teller
Colonial Bank
01.2006 - 12.2006
No Degree - Business Administration
Troy University
High School Diploma -
New Life Christian Academy