Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Juliann Craven

Newcastle,WA

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sr Technical Support Specialist

Tyler Technologies
Renton, WA
08.2021 - Current
  • Maintained customer accounts in a CRM system to track customer interactions.
  • Resolved complex technical issues with customers, including hardware and software problems.
  • Performed troubleshooting of network connections, printers, server access, and other IT related issues.

Server

Stockton's Restaurant and Spirits
Maple Valley, WA
08.2015 - 07.2020
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Prepared drinks according to standard recipes.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Education

Bachelor of Science - Information Technology And Systems

University of Washington Tacoma
Tacoma, WA
06-2021

Skills

  • Guest Engagement
  • POS System
  • Task prioritization
  • Problem solver
  • Attention to detail

Certification

  • Food handlers permit

Timeline

Sr Technical Support Specialist

Tyler Technologies
08.2021 - Current

Server

Stockton's Restaurant and Spirits
08.2015 - 07.2020

Bachelor of Science - Information Technology And Systems

University of Washington Tacoma
Juliann Craven